I'm in Las Vegas NV. I had VOOM installed last Friday May 14th. I have been with D* since 95 and that system had been flawless. I have been building my home theater system for 14 months and it is time to step up to HD.
The installer arrived ontime and was a nice person. He checked out my D* setup and OTA rig in garage attic. I was pleased when he told me he could use my existing satellite mount because I have the coax buried in PVC to the house and you hardly notice the dish is out there. I began working with the Stealth in the attic and he went to work on the dish swap. We both finished in less than 30 minutes. I went out back to see the VOOM dish and he had it pointed directly at the side of the house! I asked him if that was going to work and he said that he had a good signal. Sure enough, the signal meter showed 95 solid on the VOOM box and all channels looked great so I flipped him a $40 tip and he was gone in less than an hour.
About an hour after the installer left the picture started freezing up with pixels following. Another hour later the system is unuseable except for OTA channels which work very well. This occured until around 8 pm and improved till 9 pm when I had a very steady signal of 94. That was Friday. Saturday, Sunday and every day since I get the same effect- signal starts becoming unstable around 3 pm and will stabalize around 9 pm. When the dish works I have a very stable 94-95 signal but between 3 and 9 pm the signal will bounce around very fast between mid 80's and ZERO! Sometimes the picture will freeze for 20 seconds or more and will be frozen 90% of the time with pixels 5% and picture 5%.
The VOOM dish is about 25-30 feet away from the house and is pointed DEAD CENTER at the house. I can't figure why it works so perfect in the AM and then can do nothing in the evening. The past two days, Wednesday and Thursday, have been windy and the satellite has not worked much at all.
I called VOOM c/s on Monday 5/ 17 and we did all the resets and stuff but no change good or bad so they said they would roll a service truck. I had not heard from anyone so today, Thursday, I called the installers company but got a recorder so left a message and they have not called back. Then tonight I called VOOM again and they told me they couldn't get me scheduled untill Monday 5/24! That's a week from first contact! If I ran a company this way it would certainly go broke. I mean you need word-of-mouth going to build a business like this, isn't that what we are doing here? I have 3 people at work that can't wait to see VOOM in action and about 5 more friends and neighbors that will buy the VOOM system if they see mine work during prime-time but so far I have not been able to invite any of them over because the VOOM system will not work in the evening. At this point I have to tell you I have a VERY high-end home theater system and everyone that sees it will not leave. My grand daughter brings her friends and DVDs over to watch because "it's better than the movies grandpa".
Anyway I figure I have two options: attempt to put VOOM dish on roof this weekend myself and see if better LOS helps or go to Best Buy and get the triple dish and HD reciever for D* and hook up a system that has been great for the past 9 years. I really like the VOOM system when it works but I'm not laying out $111.41 a month for something that doesn't work untill I am asleep to a company that can't seem to respond to a problem.
Thanks for listening and if you have any suggestions or advice I would like to hear it. I really love the VOOM service when it works and would like to keep it but I'm going Hi-Def this month-- with or without VOOM.
BTW- I am on DVI wire but have tried component and even composite and they all freeze the same so I'm sure it's not the equipment but am sure the signal is wierd in the pm.
DD
The installer arrived ontime and was a nice person. He checked out my D* setup and OTA rig in garage attic. I was pleased when he told me he could use my existing satellite mount because I have the coax buried in PVC to the house and you hardly notice the dish is out there. I began working with the Stealth in the attic and he went to work on the dish swap. We both finished in less than 30 minutes. I went out back to see the VOOM dish and he had it pointed directly at the side of the house! I asked him if that was going to work and he said that he had a good signal. Sure enough, the signal meter showed 95 solid on the VOOM box and all channels looked great so I flipped him a $40 tip and he was gone in less than an hour.
About an hour after the installer left the picture started freezing up with pixels following. Another hour later the system is unuseable except for OTA channels which work very well. This occured until around 8 pm and improved till 9 pm when I had a very steady signal of 94. That was Friday. Saturday, Sunday and every day since I get the same effect- signal starts becoming unstable around 3 pm and will stabalize around 9 pm. When the dish works I have a very stable 94-95 signal but between 3 and 9 pm the signal will bounce around very fast between mid 80's and ZERO! Sometimes the picture will freeze for 20 seconds or more and will be frozen 90% of the time with pixels 5% and picture 5%.
The VOOM dish is about 25-30 feet away from the house and is pointed DEAD CENTER at the house. I can't figure why it works so perfect in the AM and then can do nothing in the evening. The past two days, Wednesday and Thursday, have been windy and the satellite has not worked much at all.
I called VOOM c/s on Monday 5/ 17 and we did all the resets and stuff but no change good or bad so they said they would roll a service truck. I had not heard from anyone so today, Thursday, I called the installers company but got a recorder so left a message and they have not called back. Then tonight I called VOOM again and they told me they couldn't get me scheduled untill Monday 5/24! That's a week from first contact! If I ran a company this way it would certainly go broke. I mean you need word-of-mouth going to build a business like this, isn't that what we are doing here? I have 3 people at work that can't wait to see VOOM in action and about 5 more friends and neighbors that will buy the VOOM system if they see mine work during prime-time but so far I have not been able to invite any of them over because the VOOM system will not work in the evening. At this point I have to tell you I have a VERY high-end home theater system and everyone that sees it will not leave. My grand daughter brings her friends and DVDs over to watch because "it's better than the movies grandpa".
Anyway I figure I have two options: attempt to put VOOM dish on roof this weekend myself and see if better LOS helps or go to Best Buy and get the triple dish and HD reciever for D* and hook up a system that has been great for the past 9 years. I really like the VOOM system when it works but I'm not laying out $111.41 a month for something that doesn't work untill I am asleep to a company that can't seem to respond to a problem.
Thanks for listening and if you have any suggestions or advice I would like to hear it. I really love the VOOM service when it works and would like to keep it but I'm going Hi-Def this month-- with or without VOOM.
BTW- I am on DVI wire but have tried component and even composite and they all freeze the same so I'm sure it's not the equipment but am sure the signal is wierd in the pm.
DD
