Hauppauge Support Catcch-22

[Magic Static]

I've been trying to solve a problem I have using a Hauppauge Nova HD S2 tuner. When I contacted support in the US they informed me the card is not sold here and they have no way to give me support. I would need to contact support in Europe. Their position is they can't help because they don't have access to US satellites. So I have no help from them. I don't seem to be able to tune DVBS-2 QPSK modulation. Anyone know a strong signal Ku or C, DVBS-2 QPSK ? I was trying 101W 12020, H, 30000 5/6 QPSK . TV Pool Mux