That's like 99% of customers out there. This board is the exception to the rule.
That's like 99% of customers out there. This board is the exception to the rule.Seems unfair to me. But you're dealing with people with zero in the way of technical knowledge.
At least you had a choice. Doing fulfillment work with Dish's idiotic metrics, there is no choice. If the customer F's something up, the blame goes to the tech. BTW, unlike you who paid your people to go out and fix stuff not their fault, dish has a "screw you" attitude toward the very people that ineffect, put them on the map....It comes as no surprise many good experienced people have left the business. Including yours truly...Pretty much the same thing here. It's amazing people won't even try.
I just had a small apartment building I had to walk away from for this very same issue.
Every month I would get 1-2 unpaid service calls due to customers moving in and wanting us to hook up their tv.
I would get there and the receiver would be sitting on the floor disconnected and the customer would expect us to hook it up.
The last straw was the owner had us out to fix like 3 small stupid issues, thinking we got everything resolved, he calls me again the next day to reconnect another apartment where the old tenant moved out and a new tenant moved it.
I was like F this and I haven't been there in over 2 months.
Charged him $8000 to put in the system for 23 apartments, and must have paid out over $4000 to my techs to go back out for stupid service calls, and I think I lost $2500-$3000 on this job because of all the small service calls.
Never walked away from a customer before, but serviced it for the 2 years and that's enough.
Wow...So lets say the equipment for another guy's job rthat got sent to you is not on your truck. How the hell do they handle that?It's called FS, it's similar to the same thing att runs. It's a routing system that was put in to effect about 2-3 years ago Directv wide. It's a joke, runs us techs all over the place crossing paths with other techs numerous times daily. Our routes are no longer promised, you have what's called soft booked, which is what the system routes you from the start of the day. You finish your 2 AM's early and a tech 30 miles away is behind the system gives you the that guys next job to meet time frame. Your soft booked route either falls off and gets filled in with other work from other techs (the whole systems shifts jobs from other techs and moves them around) or you do that job and then get sent back where you should've been for your pm work and start that time frame behind. It's a nightmare and one of the worst things I've ever seen.
I would milk every job to make sure it would take the entire amount of time it should.....I HATE surprises.It's been around longer than that ... we do the same thing.
I know how frustrating it can be.
You know it's bad when you got more drive time than on the job time.It's been around longer than that ... we do the same thing.
I know how frustrating it can be.
It happens unfortunately. The biggest problem we have is on heavy days between 4-5pm guys will sit on their current job or just not dispatch until the load clear message comes out hoping someone else will pick up the last few jobs.I would milk every job to make sure it would take the entire amount of time it should.....I HATE surprises.
I could imagine my frustration with getting stuck with a 4-5 hour job I had shoved down my throat because someone else who had it, could not get to it on time. That would be the end for me.
I can see where the possibility exists that the system can be manipulated and abused.
For example. Suppose a guy has a heavy day. He sees one job on his "soft book" and he's like "ya know what? I just don't feel like killing myself today so I will go slow and hopefully they will take this job and stick someone else with it".
I would be extremely unhappy if I found out someone was doing this.
If there is one thing I find infuriating is when someone takes their problem and dumps it someone else's lap..That's grounds for a come to Jesus meeting.
Now, on my side of the program it's rare for us to actually see our jobs ahead of time, being in repair, you never know what your getting into till you get there.I would milk every job to make sure it would take the entire amount of time it should.....I HATE surprises.
I could imagine my frustration with getting stuck with a 4-5 hour job I had shoved down my throat because someone else who had it, could not get to it on time. That would be the end for me.
I can see where the possibility exists that the system can be manipulated and abused.
For example. Suppose a guy has a heavy day. He sees one job on his "soft book" and he's like "ya know what? I just don't feel like killing myself today so I will go slow and hopefully they will take this job and stick someone else with it".
I would be extremely unhappy if I found out someone was doing this.
If there is one thing I find infuriating is when someone takes their problem and dumps it someone else's lap..That's grounds for a come to Jesus meeting.
Now, on my side of the program it's rare for us to actually see our jobs ahead of time, being in repair, you never know what your getting into till you get there.
And worse.like having to rewire the entire job and only having 55 min to do it?yea. those are fun jobs...
How is it possible for the system to provide such a small amount of time to perform what is essentially a new connect?...And worse.
Because its the ones that have never done the job that make the numbers up.How is it possible for the system to provide such a small amount of time to perform what is essentially a new connect?...
That is not logical
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