My father-in-law is Filipino. I convinced him to go with Dish for the HD channels. However, he mostly cares about the Filipino channels. They signed up in July and the online ordering wouldn't let you add international channels. So they called about a week after they got set up to ask about the Filipino channels. Since then Dish has made and broken 4 or 5 appointments to install a new dish, or extra dish, I don't think they are sure. The last time they said they were installing a 1000+.
The excuse for 2 months has been that they don't have the parts, or they just no call no show. How is this possible? Has anyone else had this problem?
I have spent at least 12 or 15 hours on the phone with dish and have been promised several times that they will waive the cancellation fees if they can't install the new dish by such and such date. Each time they haven't followed through. The first time I called to cancel and they said that even though the account notes showed that I had been promised the extended trial period, they weren't going to honor it because it wasn't a supervisor. So last time I got a supervisor to put the notes on the account. Of course they won't send me copies of the notes or let me record a phone call of them reading the notes (although I did get a low level call operator from the Philipines to agree).
I am afraid that if my father in law cancels, they will renege and charge him for cancellation fees. Also the paper he signed for the install (3rd party installer) says that he will be charged over $800 if he cancels within one year (sort of, its a little engrish).
Help!
The excuse for 2 months has been that they don't have the parts, or they just no call no show. How is this possible? Has anyone else had this problem?
I have spent at least 12 or 15 hours on the phone with dish and have been promised several times that they will waive the cancellation fees if they can't install the new dish by such and such date. Each time they haven't followed through. The first time I called to cancel and they said that even though the account notes showed that I had been promised the extended trial period, they weren't going to honor it because it wasn't a supervisor. So last time I got a supervisor to put the notes on the account. Of course they won't send me copies of the notes or let me record a phone call of them reading the notes (although I did get a low level call operator from the Philipines to agree).
I am afraid that if my father in law cancels, they will renege and charge him for cancellation fees. Also the paper he signed for the install (3rd party installer) says that he will be charged over $800 if he cancels within one year (sort of, its a little engrish).
Help!