:rant:I need HELP!!! I have a problem with a message on one of my TVs using the HR20-700 HD DVR. I have had no previous problems. We have 6 receivers (DVRs), but this is the only one giving me this issue. I had this particular TV on most of the day with no issues. I went out this evening and turned off the TV and surround sound, but left the DVR on as usual. Upon returning home, all the power in the area had been lost due to a thunderstorm. Once the power was restored, I turned on the TV. Eventually, after getting no picture, I got a message on the screen that said "Tuner, Satellite In 1 & 2, has been removed". However, the receiver is completely hooked up. I tried all the other TVs in the house, and they are all working fine.
I reset the DVR using the red reset button. During the reset check, it went through Step 1 as normal. When it got to Step 2, it just stayed at 0% completion and wouldn't go any further. I then reset the DVR by unplugging it and waiting 30 seconds, then going through that whole thing again... same result. When I wait long enough, it will give me that message about the tuner being removed. I went outside to check the connections at the dish, but they are all fine and secure. I believe the multiswitch is in the attic, and I would have no clue as to how to find or deal with it. I have a slimline dish type (5 LNB) with dual tuner and using a multiswitch, for the record.
When I hit the Guide button, it tries to retrieve the advanced program guide, but it never gets past 0%. I can access and watch the shows recorded on the DVR, but I cannot watch regular programming. When I choose the Menu, it only gives me 2 options... Signal Strength (which when chosen says no satellite info available) and Resume Satellite Setup. When I choose the satellite setup option, it takes me to the page to verify the details... what sort of dish, multiswitch, etc. But I get a message at the bottom left of the page that says "B-Band Converters required". However, they are already there and connected properly. When I continue with the setup, it tries to verify info and resume, but it gets stuck and goes no further. Eventually I get the "tuner removed" message again.
I have disconnected and reconnected every cable, HDMI, phone cord, etc. on the back of that DVR. I even switched the B-band converters to the opposite Satellite In connections and back... no change. I removed the B-band converters altogether and connected the cables directly to the back of the DVR... no change.
Directv said that they would have a tech out early next week... NEXT WEEK! This is Friday (Thursday night when I called them) heading into the July 4th weekend, and I need this fixed way before next week! BTW, everything is plugged into a Monster Surge Protector. Can anyone help, or does anyone have any suggestions? PLEASE???!!
Thanks in advance!
Jennifer Z
jenna4now2@aol.com
I reset the DVR using the red reset button. During the reset check, it went through Step 1 as normal. When it got to Step 2, it just stayed at 0% completion and wouldn't go any further. I then reset the DVR by unplugging it and waiting 30 seconds, then going through that whole thing again... same result. When I wait long enough, it will give me that message about the tuner being removed. I went outside to check the connections at the dish, but they are all fine and secure. I believe the multiswitch is in the attic, and I would have no clue as to how to find or deal with it. I have a slimline dish type (5 LNB) with dual tuner and using a multiswitch, for the record.
When I hit the Guide button, it tries to retrieve the advanced program guide, but it never gets past 0%. I can access and watch the shows recorded on the DVR, but I cannot watch regular programming. When I choose the Menu, it only gives me 2 options... Signal Strength (which when chosen says no satellite info available) and Resume Satellite Setup. When I choose the satellite setup option, it takes me to the page to verify the details... what sort of dish, multiswitch, etc. But I get a message at the bottom left of the page that says "B-Band Converters required". However, they are already there and connected properly. When I continue with the setup, it tries to verify info and resume, but it gets stuck and goes no further. Eventually I get the "tuner removed" message again.
I have disconnected and reconnected every cable, HDMI, phone cord, etc. on the back of that DVR. I even switched the B-band converters to the opposite Satellite In connections and back... no change. I removed the B-band converters altogether and connected the cables directly to the back of the DVR... no change.
Directv said that they would have a tech out early next week... NEXT WEEK! This is Friday (Thursday night when I called them) heading into the July 4th weekend, and I need this fixed way before next week! BTW, everything is plugged into a Monster Surge Protector. Can anyone help, or does anyone have any suggestions? PLEASE???!!
Thanks in advance!
Jennifer Z
jenna4now2@aol.com
try swapping one of the B Band Converters with one of the other receivers converters (if they have)
