Hopper 3 just installed, no prime video (1 Viewer)

brownover

Thread Starter
SatelliteGuys Pro
Feb 9, 2006
635
20
north carolina
Just had a hopper 3 installed, but no prime video and tech could not get it to download. Software version is u539. Had to return to work so problem not resolved. Will the unit continue to download updates and prime video app? When we tried to download new software, we got this statement. "U539 is latest update for this receiver." Help!
 

sktrus

SatelliteGuys Pro
Feb 4, 2020
227
172
Georgetown, Kentucky
U may need to wait couple days. I just checked my Hopper 3 version. It shows:
Software version: U936 11/7/2020 3:03 AM

There r some Dish Gurus here (Bobby, TheKrell, Crodrules and more) who could give their advice as soon as they see this.
 
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TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
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Fairfax, VA
There r some Dish Gurus here (Bobby, TheKrell, Crodrules and more) who could give their advice as soon as they see this.

I am honored to be in that august company! But you already figured out what was wrong yourself: old software that predates the Prime Video app. Now you will have to include yourself in all lists of Dish Gurus. :D

Brownover, that firmware is ancient. I do not know why it thinks that is current. Let's hope it figure this out and updates soon, and doesn't get stuck back there in the mists of antiquity. <-- Hey, I got to use that expression twice in the same week!
 

sktrus

SatelliteGuys Pro
Feb 4, 2020
227
172
Georgetown, Kentucky
You might give it a few days as previously noted. U539 is a year and a half old. You may well see U936 loaded tomorrow morning. Then you will see Amazon Prime.
Bobby, why would Hopper gradually update from a very early version to the latest (version after version)? It seems like a wasted time. Shouldn't the hardware (hopper 3) go straight to the latest to download? Perhaps my thinking is wrong. With computer programs update, u r able to download the latest.
 

crodrules

Your Happy Guru
Pub Member / Supporter
Jun 14, 2014
7,111
5,598
North Central Ohio
U may need to wait couple days. I just checked my Hopper 3 version. It shows:
Software version: U936 11/7/2020 3:03 AM

There r some Dish Gurus here (Bobby, TheKrell, Crodrules and more) who could give their advice as soon as they see this.
I have been thinking of changing my tagline (below my avatar) from "The Happy Pessimist" to "The Free Preview Guru." ;)

The H3 takes overnight to download guide data, on demand and software updates. It's always been this way.

Sent from my Moto G (5) Plus using Tapatalk
I would have assumed that it should download the latest software version during the installation wizard, while the receiver is being installed. At least, that is the way it normally works with new Wally and Hopper Duo installations. Do Hopper 3 software downloads take so much longer that they delay the download until the overnight hours, to avoid wasting the installer's time waiting for it to download?
 
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crodrules

Your Happy Guru
Pub Member / Supporter
Jun 14, 2014
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5,598
North Central Ohio
The apps are set out differently then the software of the box. You could have the current Hopper 3 firmware but your apps package may be old.

You will get it over the next few days. :)
It sounds more like the opposite: the OP's Hopper 3 firmware is old, but we have no information about which apps package that receiver has. The current Application Software Version should be AN457.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
8,517
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Pekin, IL
It sounds more like the opposite: the OP's Hopper 3 firmware is old, but we have no information about which apps package that receiver has. The current Application Software Version should be AN457.
U539 was prior to Prime as an OEM app. An update to the latest version would give him the Prime and Nest apps
 

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