Just had a hopper 3 installed, but no prime video and tech could not get it to download. Software version is u539. Had to return to work so problem not resolved. Will the unit continue to download updates and prime video app? When we tried to download new software, we got this statement. "U539 is latest update for this receiver." Help!
Hopper 3 just installed, no prime video
- Thread starter brownover
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You might give it a few days as previously noted. U539 is a year and a half old. You may well see U936 loaded tomorrow morning. Then you will see Amazon Prime.
I am honored to be in that august company! But you already figured out what was wrong yourself: old software that predates the Prime Video app. Now you will have to include yourself in all lists of Dish Gurus.
Brownover, that firmware is ancient. I do not know why it thinks that is current. Let's hope it figure this out and updates soon, and doesn't get stuck back there in the mists of antiquity. <-- Hey, I got to use that expression twice in the same week!
Bobby, why would Hopper gradually update from a very early version to the latest (version after version)? It seems like a wasted time. Shouldn't the hardware (hopper 3) go straight to the latest to download? Perhaps my thinking is wrong. With computer programs update, u r able to download the latest.
The H3 takes overnight to download guide data, on demand and software updates. It's always been this way.
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I have been thinking of changing my tagline (below my avatar) from "The Happy Pessimist" to "The Free Preview Guru."
I would have assumed that it should download the latest software version during the installation wizard, while the receiver is being installed. At least, that is the way it normally works with new Wally and Hopper Duo installations. Do Hopper 3 software downloads take so much longer that they delay the download until the overnight hours, to avoid wasting the installer's time waiting for it to download?
IIRC the last time I had a Hopper 3 replaced the updated sw downloaded overnight.
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The apps are set out differently then the software of the box. You could have the current Hopper 3 firmware but your apps package may be old.
You will get it over the next few days.
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You will get it over the next few days.
Sent from my iPhone using SatelliteGuys
It sounds more like the opposite: the OP's Hopper 3 firmware is old, but we have no information about which apps package that receiver has. The current Application Software Version should be AN457.The apps are set out differently then the software of the box. You could have the current Hopper 3 firmware but your apps package may be old.
You will get it over the next few days.
U539 was prior to Prime as an OEM app. An update to the latest version would give him the Prime and Nest apps
When I got home last night, new hopper had downloaded u936 and I had prime video. Happened sooner than I expected. Thanks for your replies.
Has anyone had problems with Prime Video on the Hopper 3? I recently updated to the Hopper 3 and if I select the Amazon Prime app or select channel 301, the screen "Prime Video" shows up on my TV and then Hopper 3 "crashes" and restarts.
FYI, Netflix works without issue and to my knowledge everything else on my Hopper is operating without issue - I can view and record, etc.
Any ideas as to what might be the issue?
Thanks!
FYI, Netflix works without issue and to my knowledge everything else on my Hopper is operating without issue - I can view and record, etc.
Any ideas as to what might be the issue?
Thanks!
How recently did you upgrade to a Hopper 3? It can take a few days on new ones for all the features to work as it downloads updates. My technician told me to expect that when I upgraded last year.
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Have you tried launching it by voice command? (Either with the 54-series remote, or with something like an Alexa device or Google Assistant device.) If so, does the Prime app also cause the Hopper to crash when it is launched that way?
