I just had a Hopper 3 and Joey 4k installed on Thursday. I am trying to setup the Hopper to use the wireless internet but it does not see any wireless networks. I have also tried manually adding the wireless networks and that doesn't work either. Any help is appreciated. Thanks
Hopper 3 no wireless
- Thread starter Mike1412343
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Hey Mike1412343! We absolutely hate to hear that you're having issues with getting your Hopper connected to the Internet. Please feel free to take a look at MyDISH and see if this can help.
If it doesn't, please feel free to reach out to our amazing technical support at MyDISH and click the button for our live chat!
If it doesn't, please feel free to reach out to our amazing technical support at MyDISH and click the button for our live chat!
I tried the red button reset but it didn't help. I then reset the hopper to factory default and that didn't help either. I am now waiting on hold with DISH. This has not been a good introduction to DISH. They are already shipping me a new Joey 4k because it wouldn't stay connected and now it looks like they are going to have to send a new Hopper 3.
You didn't get a new one to begin with?
They gave me a new one, but I have no idea if the wireless works because I hardwire everything possible.I don't have a Hopper, so this is just a shot in the dark... is your Wireless 5G only? Does the Hopper connect to a 5G signal?
I could be totally off base.
I could be totally off base.
I'm going with a bad Hopper that the built in wifi adapter is bad
Well, at least somebody knows what Sam was talking about! I had to Google this to determine that the 5G mentioned above is the 5GHz WiFi band, and not mobile 5G technology.
Meh, I knew, 5Ghz is the preferred network for a fixed streaming device, like a Hopewr, Roku, Firestick, etc
You don't happen to be hiding your SSID are you? The Hopper3 won't be able to find a hidden SSID.
That often depends on distance and obstructions since signal is weaker. My Samsung Netflix and Prime apps won't play 4k at 5g, but will at 2.4
Just got my replacement Joey in and it is stuck at downloading software. Placed a call to DISH and they said they need to send a tech out. Told them I wanted to cancel the service and they told me I would be responsible for the early termination fees. I Don't think so. This was installed on Thursday and it has been nothing but problems. Escalated it to an account manager and they credited my account for half the month and they are going to send someone out on the 28th to replace everything. If that doesn't work the service will be canceled. Thanks for all the help everyone.
Shouldn't the install tech have noticed this during the installation? When I upgraded from a HWS to H3, the tech had me enter my wifi PW and we confirmed the connection.....
It's his job, we're supposed to connect them if the customer has internet (sans hotspots). If the WiFi doesn't work, the tech has WiFi adapters, HICS, Ethernet cords, Mesh Routers. If there's a will, there's a way - or swap a bad Hopper if all else fails
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