Hopper 3 youtube app problem.

Rixos

Rixos

Thread Starter
SatelliteGuys Pro
Oct 12, 2015
224
71
Sacramento
Anyone else having problem with the new youtube app? It worked for a day or two than stopped working. When you click on the app or tune to channel 371, it shows youtube starting or loading screen for couple seconds then it switches back to a regular tv channel. I tried to restart the receiver couple times but so far no go. Any ideas?


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bluegras

bluegras

SatelliteGuys Pro
Apr 18, 2008
3,308
1,096
mine was doing that last night before i went to bed also too also the sounds horrible when you try to bluetooth the sound on a 5.1 sound system could dirt please check into this also too.
 
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bluegras

bluegras

SatelliteGuys Pro
Apr 18, 2008
3,308
1,096
Glad it is not only me.


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the app needs a little tweaking the sound of the videos need to be worked on i understand you cannot do 5.1 surrround sound on the videos no problem at all.
 
J

jsaxon2

SatelliteGuys Family
Feb 20, 2008
74
6
Doesn't work for me either. I called tech support and they said it is a known issue.
 
L

LailaS@DISH

SatelliteGuys Family
Jul 8, 2015
83
30
Littleton
Our Engineering team is currently investigating the issue. Please let us if the following resolves the issue. Click Menu > Settings > Diagnostics > Tools > Reset to Factory Defaults > Reset YouTube to Defaults.
 
bluegras

bluegras

SatelliteGuys Pro
Apr 18, 2008
3,308
1,096
Our Engineering team is currently investigating the issue. Please let us if the following resolves the issue. Click Menu > Settings > Diagnostics > Tools > Reset to Factory Defaults > Reset YouTube to Defaults.
HI Lalia also have the engineeing department also check into improving the sound when you try to stream a video it sounds horrible right now when you try to stream a video on youtube sometimes it sounds like chipmunks on my videos i know my videos do not sound like also when you try to stream a video the sound of the video wants to cut in and out thanks allen
 
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J

jsaxon2

SatelliteGuys Family
Feb 20, 2008
74
6
Our Engineering team is currently investigating the issue. Please let us if the following resolves the issue. Click Menu > Settings > Diagnostics > Tools > Reset to Factory Defaults > Reset YouTube to Defaults.
Reset worked for me also. Thanks
 
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scottk52

scottk52

SatelliteGuys Family
Jan 15, 2014
105
32
thanks for the fix! Hope to see 1080p for this app soon.......?
 
J

jackson85

SatelliteGuys Pro
Feb 13, 2012
234
74
Robinson, Illinois, United States
Anyone else having problem with the new youtube app? It worked for a day or two than stopped working. When you click on the app or tune to channel 371, it shows youtube starting or loading screen for couple seconds then it switches back to a regular tv channel. I tried to restart the receiver couple times but so far no go. Any ideas?


Sent from my iPhone using the SatelliteGuys app!
I do not even have the app. Is resetting the Hopper, ok if you do not have the App
 
J

jayiw

SatelliteGuys Pro
Jan 14, 2007
316
61
I just posted about this. I didn't see this thread at first. But yeah, same with me. Just as I was getting spoiled not having to go through Apple TV or the PS4.
 
D

DCFrom Tennessee

New Member
Jun 16, 2021
1
0
White House, Tn 37188
Our Engineering team is currently investigating the issue. Please let us if the following resolves the issue. Click Menu > Settings > Diagnostics > Tools > Reset to Factory Defaults > Reset YouTube to Defaults.
I have to do this almost daily and have Dish install a new hopper, I can bypass the hopper and connect the tv directly and it works fine. By the way I have Att internet
 
Altitudinous

Altitudinous

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Pub Member / Supporter
Oct 6, 2020
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Northern NM
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pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
7,999
6,726
North Central Ohio
I have to do this almost daily and have Dish install a new hopper, I can bypass the hopper and connect the tv directly and it works fine. By the way I have Att internet
On my Hopper 3, I have an issue almost daily with the YouTube app where it will randomly speed up and skip ahead several seconds at a time while watching a video. Rarely, rewinding the video will fix it. Usually, the issue will repeat again after rewinding it, although the skip does not necessarily happen at the same place again. This tends to happen near the beginning of the video, although I have seen it happen farther into some videos. Whenever this happens, I exit the YouTube app, go to Diagnostics > Tools, and then reset the Hopper. (Not a factory default reset, just the regular reset button in the upper left.) This fixes the issue for that day, until the next day that it decides to screw up. Often when I re-enter the YouTube app after the reset, the video I had been trying to watch will be the top recommendation, but other times I have to search to find it again.
 
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