Hopper Picture Freeze

[Frank Jr.]

I had two Hoppers installed last Thursday. Noticed recently that both are suffering infrequent intermittent picture freezes. I can channel up or down which corrects the problem until the next one.

 

[Tron2012]

Have to ask the obvious, and standard!, question: have you done a hard reset - unplug Hopper for 30-60 seconds? After a year plus upgrading to two Hoppers (H2K and Sling) I still have to 'reboot' this way every once in a while to stop (temporarily) some annoying problems. Mostly the Hopper w/Sling is still a problem child for me...

 

[Frank Jr.]

Until late last night and this morning I haven't noticed this before. At least the two receivers aren't locking up and easily fixed by channeling up or down.

 

[Tron2012]

Welcome to Hopperville, where you never know what you will find. ;-)

I have a bunch of quirky things that happen that lead me to believe it's more of a software issue than hardware related (bad Hopper). Most recent is an annoying audio dropout for maybe 1/2 a second on recording playback at times. Happens every 30-60 seconds. Found if I use the rewind button (not skip back 10s) to go back a few seconds and play then it goes away. Until I use the skip ahead or back buttons...

Maybe someone will have an answer for your issue or at least provide a shoulder to cry on so you're not alone in your problem. Good luck.

 

[Jim5506]

Check the signal levels when the freeze occurs, sounds like the dish may not be pointed correctly.

 

[Frank Jr.]

Check the signal levels when the freeze occurs, sounds like the dish may not be pointed correctly.

Not exactly sure what transponders I should check on 72.7 and 77, but most of them are in the 60's and 70's. My locals are on 61.5 transponder 30. It is steady at 60.

 

[MikeD-C05]

Transponder 19 or 21 on 72.7 and I'm not sure which one on 61.5. With the exception of your locals , there isn't much on 61.5 anymore in hd , mostly sd channels. If you are getting 60 to 70 on these two sats it isn't your sat dish aim and peak. Have you run a check switch run lately? ON hoppers they periodically need to have the check switch run again to clear out the bugs , so to speak. I had this happen when I added the super joey last month. Picture was freezing or jerking etc, and certain tuners were not working or saying they were downloading the guide. I ran another check switch and it cleared out the bugs .

 

[Frank Jr.]

Transponder 19 or 21 on 72.7 and I'm not sure which one on 61.5. With the exception of your locals , there isn't much on 61.5 anymore in hd , mostly sd channels. If you are getting 60 to 70 on these two sats it isn't your sat dish aim and peak. Have you run a check switch run lately? ON hoppers they periodically need to have the check switch run again to clear out the bugs , so to speak. I had this happen when I added the super joey last month. Picture was freezing or jerking etc, and certain tuners were not working or saying they were downloading the guide. I ran another check switch and it cleared out the bugs .

Thanks Mike