Hopper Plus Required for Signal Saver? - NO

bertherr

Active SatelliteGuys Member
Dec 16, 2007
22
0
A neighbor recently told me about how his Dish Network system switches to streaming when his dish signal is blocked. This was news to me. A couple of days ago a storm came through and I lost signal. I waited for a while and as usual nothing happened. I turned the Hopper off and called Dish Network and asked why my system was not switching to streaming like my neighbor's. I was told that I needed to to add the Hopper Plus to have that happen. I said no thanks. A few months ago I had my Hopper replaced due to a number of failures. Dish pushed the Hopper Plus then, also. I had done some research then and decided I did not want it. Anyway, I turn the Hopper back on and to my surprise the pop up window tells me something like the system will start streaming and it did. I am so disappointed that Dish Network deceived me. How and when does the system decide to start streaming? Thanks
 
A neighbor recently told me about how his Dish Network system switches to streaming when his dish signal is blocked. This was news to me. A couple of days ago a storm came through and I lost signal. I waited for a while and as usual nothing happened. I turned the Hopper off and called Dish Network and asked why my system was not switching to streaming like my neighbor's. I was told that I needed to to add the Hopper Plus to have that happen. I said no thanks. A few months ago I had my Hopper replaced due to a number of failures. Dish pushed the Hopper Plus then, also. I had done some research then and decided I did not want it. Anyway, I turn the Hopper back on and to my surprise the pop up window tells me something like the system will start streaming and it did. I am so disappointed that Dish Network deceived me. How and when does the system decide to start streaming? Thanks
Signal protector is not available on all channels; if you have the option turned on, and the system detects that the satellite signal has been lost on a channel that has a streaming option, and your internet connection is stable, it will switch to streaming. Hopper Plus is definitely not needed; the signal protector on the HWS (for instance) works fine without it.
 
Last night while watch Reelz, the Hopper Duo said the signal was lost and was switching to streaming. The streaming connection screen was taking a long time, so I brought up the guide. A bunch of channels were grayed out. I clicked one a channel that was not grayed and it worked okay off of satellite. I went back to Reelz, and it was fine off the satellite. There was not a cloud in the sky here or any storms within the dish's line of sight to the satellite. Maybe a brief storm near the uplink site? Anyway, that is the first time that ever happened.
 
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I just upgraded to the Hopper Plus. You'd think that either the CSR or the installer would have mentioned the signal saver. Not a word, it took this forum to clue me in. A significant marketing opportunity is lost by a company struggling to retain subscribers.
 

Old ui looked cleaner to me

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