Hopper Swap - No Tech Install?

120inna55

120inna55

Thread Starter
Supporting Founder
Supporting Founder
Sep 14, 2003
1,454
31
Athens, Texas, United States
A friend of mine has a Hopper 2k with external sling and 1 Joey. The Hopper is crapping out. He called DISH and they are sending him a new box Saturday. I assume it will be a HWS. He said they told him to just swap it out and then call them to activate it.

I know DISH requires a tech to do a new install, but is this SOP for them to have the end-user perform a swap?

Does the H2K have the ability to backup settings via the OEM remote like the HWS does? If they do upgrade him to HWS, will the backup translate over to the HWS? What exactly does it backup? Is it just Favorites and timers, or does it include all settings like network settings, etc.?

How complicated is the swap since it involves a pre-existing Joey?
 
P

peggy97850

SatelliteGuys Pro
Mar 16, 2012
593
237
Western US
I swapped mine, really simple it's automatic, just follow the instructions. Timers, favorites, preferences are all backed up & you just restore from remote. I disconnected the joey until the install was completed then reconnected. Had no issues.
 
dvrexpander

dvrexpander

SatelliteGuys Master
Aug 23, 2009
5,001
298
Near a tree
He will most likely 99% sure to get a hopper just like he has and it may likely also be a refurbished model. Unless it was requested for a HWS they won't send them out unless something odd has changed. Even normal customers upgrading to them have to pay a fee if they don't qualify under certain conditions to go from a regular hopper to a HWS which I think has been around $50.
 
rglore

rglore

Pub Member / Supporter
Pub Member / Supporter
Mar 12, 2006
1,653
94
Louisville
After he swaps, he can restore all his settings and timers from the remote using the system wizard in the diagnostics setup screen.
 
oldengineer

oldengineer

SatelliteGuys Master
Lifetime Supporter
May 14, 2011
5,684
1,957
Lower Macungie Township, PA
He will definitely get a 2K unless he renews his contract. I tried this last week as a loyal $150+/mo customer and they told me to pound sand.

One thing to tell him. When activating you will name the box, then pair it with a remote, and then it will download the latest firmware, S425. During this step it will do a switch check, antenna check and then download the software. When done it will go into another switch, antenna and download sequence. Do NOT stop this or panic. It will take a few minutes and it will appear that the box is frozen but it will finish on it's own. I've had 3 replacement Hoppers in the last 2 weeks (Don't ask). I think the second replacement was good but when the screen froze during the second loop I called Dish and pulled the plug on their instruction. It did finish but never worked right.

Good luck. One replacement had a broken control door and big scratches on the front panel. Tell him to be proactive. They send additional replacements by next day air.
 
Hall

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
One replacement had a broken control door and big scratches on the front panel. Tell him to be proactive. They send additional replacements by next day air.
I haven't had to swap out a Hopper (yet) but have swapped 522, 625, 622 and 722k receivers and I was impressed with the external condition, to the point that I believed that they swap the old cases with new ones.
 
Hall

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,195
Germantown OH
I know DISH requires a tech to do a new install, but is this SOP for them to have the end-user perform a swap?
I've had Dish since around 2005 and they have never sent a tech to do a swap of like receivers. I think one phone rep mentioned if I needed a tech they would charge something like the standard $95 service call.
 
oldengineer

oldengineer

SatelliteGuys Master
Lifetime Supporter
May 14, 2011
5,684
1,957
Lower Macungie Township, PA
I haven't had to swap out a Hopper (yet) but have swapped 522, 625, 622 and 722k receivers and I was impressed with the external condition, to the point that I believed that they swap the old cases with new ones.

They have apparently changed their policy. Replacement 1 had the damage previously noted. Replacement 2 has minor scratches on the case top and front panel. Replacement 3 is cosmetically OK but does have a small scratch or 2 on the top panel. It's definitely not new.
 
S

satnewb

SatelliteGuys Pro
Pub Member / Supporter
Mar 9, 2011
1,391
560
New Baltimore, MI
Yep it's gonna be a H2000 not HWS.

As was stated above, plug it in, follow the instructions on screen, and DO NOT unplug or try to fiddle with the box until it is completely done. You could probably have a couple beers, make dinner, etc, in the time it takes, but it's normal.
 
120inna55

120inna55

Thread Starter
Supporting Founder
Supporting Founder
Sep 14, 2003
1,454
31
Athens, Texas, United States
...I disconnected the joey until the install was completed then reconnected. Had no issues.
Do you mean to physically disconnect the Joey, or is this in software on the old box? I'm going to help him with this. I, personally don't have a Joey, but he does. So, after swapping the box, calling to activate, waiting for check switch and software download (apparently twice), then System Wizard restore, I reconnect the Joey and all should be well?
 
S

satnewb

SatelliteGuys Pro
Pub Member / Supporter
Mar 9, 2011
1,391
560
New Baltimore, MI
You'll have to link the Joey to the new hopper in the whole home menu.

Menu, settings, network set up, whole home. Then select the new hopper, and click select, then save.

In all honesty, I've replaced a bunch of hoppers, and never unplugged any joeys. Never had an issue relinking. It won't hurt to unplug them, but I don't think it's a must.
 
120inna55

120inna55

Thread Starter
Supporting Founder
Supporting Founder
Sep 14, 2003
1,454
31
Athens, Texas, United States
Before disconnecting the old box we backed up to the remote. After activating the new box, downloading the software, and linking the Joey, we tried to back up from the remote, but it said there was no backup found. Not a big deal since he didn't have much in the way of settings or favorites to restore.

However, we've been sitting here with the following message for 30 minutes: "Your program guide and DVR are being updated. Please wait to create timers are accessed DVR events." It seems stuck at 95%. We're waiting on that before connecting his Sling Adapter & external hard drive. Is it typical to take this long?



Sent from my Samsung GS3
 

Attachments

  • uploadfromtaptalk1392763725603.jpg
    uploadfromtaptalk1392763725603.jpg
    84.5 KB · Views: 181

Similar threads

B
Replies
2
Views
500
beachfront71
B
KeithJohnson
Replies
3
Views
855
KeithJohnson
KeithJohnson
H
Replies
9
Views
1K
david_jr
david_jr
rdale
Replies
7
Views
10K
JSheridan
JSheridan
D
Replies
3
Views
975
sethwell
sethwell

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Top