Hopper3 U538 Software (1 Viewer)

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DJ Lon

SatelliteGuys Pro
Nov 29, 2009
625
662
Phoenix, AZ
Noticed something else with this version. Sometimes when I change channels it only puts a postage-stamp sized image of the channel (like on the info screen) in the upper right-hand corner and you have to hit info and exit keys to restore full screen.
 

joegr

SatelliteGuys Pro
Oct 8, 2010
260
242
Gulfport
Noticed something else with this version. Sometimes when I change channels it only puts a postage-stamp sized image of the channel (like on the info screen) in the upper right-hand corner and you have to hit info and exit keys to restore full screen.

I have this too, but I've had that problem on at least one previous version (not the one just prior to this one). So far for me, it seems to only be on SD channels.
 

Voyager6

*Cancelled*
Pub Member / Supporter
Lifetime Supporter
Nov 30, 2005
17,097
5,323
Wokeville
What programmer would think that leaving the banner on-screen for 12 seconds was a good idea? 2 seconds would be plenty long enough. Please, let's get this fixed. It's annoying as hell. Every channel change now requires an additional button push to cancel that damn banner.:mad:
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,320
14,974
Pekin, IL
What programmer would think that leaving the banner on-screen for 12 seconds was a good idea? 2 seconds would be plenty long enough. Please, let's get this fixed. It's annoying as hell. Every channel change now requires an additional button push to cancel that damn banner.:mad:
Copy/Pasted to the tech portal, Voyager6 ! You may be the guy that inspires change!
 

DJ Lon

SatelliteGuys Pro
Nov 29, 2009
625
662
Phoenix, AZ
I have this too, but I've had that problem on at least one previous version (not the one just prior to this one). So far for me, it seems to only be on SD channels.
It started happening on the SD channels with the previous version but now it's happening on HD too with this version
 
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dennispap

SatelliteGuys Pro
Lifetime Supporter
May 9, 2007
1,908
454
Hammond, La.
What programmer would think that leaving the banner on-screen for 12 seconds was a good idea? 2 seconds would be plenty long enough. Please, let's get this fixed. It's annoying as hell. Every channel change now requires an additional button push to cancel that damn banner.:mad:
Exactly. I think with Directv you can set the time from 2 seconds til 12.
 

Chuck Summers

SatelliteGuys Guru
Feb 23, 2016
141
110
KIrksville, Mo.
Noticed something else with this version. Sometimes when I change channels it only puts a postage-stamp sized image of the channel (like on the info screen) in the upper right-hand corner and you have to hit info and exit keys to restore full screen.
My Hopper 3 does that once in a while very annoying. Usually have to turn everything off to get regular picture back
 

SandFarmer

SatelliteGuys Pro
Pub Member / Supporter
Mar 21, 2009
1,332
591
The Beach.
Well there's another update that all I know of it is that it adds Google Assistant to voice commands. Hope it doesn't mess up the Echo connection. I fear the time a banner stays on the screen is going to be the least of our problems.

Sent from my SM-T380 using the SatelliteGuys app!
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,636
26,409
Fairfax, VA
I attempted to upgrade to 539 last night, and it appeared to allow me. But then after 2 reboots I'm back on 538. I did notice a change in On Demand stuff. I can no longer order any 4K material (I think I was trying to view Yellowstone) because a pop-up tells me my bandwidth is inadequate. Before, I had the option to Watch Later. That option is gone. Does anybody else have this (new to me) issue?
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,320
14,974
Pekin, IL
I attempted to upgrade to 539 last night, and it appeared to allow me. But then after 2 reboots I'm back on 538. I did notice a change in On Demand stuff. I can no longer order any 4K material (I think I was trying to view Yellowstone) because a pop-up tells me my bandwidth is inadequate. Before, I had the option to Watch Later. That option is gone. Does anybody else have this (new to me) issue?
Did it actually d/l the software and program memory or just reboot and go back to standby?
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,636
26,409
Fairfax, VA
Did it actually d/l the software and program memory or just reboot and go back to standby?

Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.
 

DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
674
664
Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.

If you force download the software, it will stop any timers happening at the time or within 30 minutes so it is best to make sure that all timers within that 30 minute time frame are cleared, finished, or paused.

Then, if you have Joeys along linked to your Hopper, it will be best to put them in the stand-by screen. Putting the Hopper in the standby screen can cause the software to download if needed. Once in the standby screen, allow the guide to update and then the software download will happen 5 minutes with a 061 message.

You force the software to update by pressing the home button three times (50.0,52.0,54.x remote) or Menu two times (40.0). This will take you to the DISH Diagnostics screen. Choose "Tools" at the left side of the screen, and then select "Upgrade Software". A 1573 pop up will come up where you can choose "upgrade now"

This will cause the receiver to reboot, then go to the standby screen, and finally to the 061 Software Download screen. Let's be sure to not use the receivers during this process.
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
31,636
26,409
Fairfax, VA
You force the software to update by pressing the home button three times (50.0,52.0,54.x remote) or Menu two times (40.0). This will take you to the DISH Diagnostics screen. Choose "Tools" at the left side of the screen, and then select "Upgrade Software". A 1573 pop up will come up where you can choose "upgrade now"

This will cause the receiver to reboot, then go to the standby screen, and finally to the 061 Software Download screen. Let's be sure to not use the receivers during this process.

Thank you for remembering that some of us have the 40. (I also have the 54, but I put that in front of the basement TV. :D) I believe I did indeed choose "upgrade now", and the receiver rebooted and went to standby. I was confused by the standby screen and probably interrupted it before the 061 showed up. Oops.
 

charlesrshell

SatelliteGuys Crazy
Pub Member / Supporter
Lifetime Supporter
Jan 14, 2006
9,351
4,053
O'Fallon, IL
Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.
Here is a list of sequence of events that I made and I think it is still pretty accurate for forcing the Hopper software upgrade. Also attached is pics of the popups you will see.
 

Attachments

  • 1. Code 1573 Upgrade Softwarre.jpg
    1. Code 1573 Upgrade Softwarre.jpg
    195.6 KB · Views: 68
  • 2. Hopper 3 Startup.jpg
    2. Hopper 3 Startup.jpg
    137.8 KB · Views: 61
  • 3. DISH Screen Saver.jpg
    3. DISH Screen Saver.jpg
    152.9 KB · Views: 56
  • 4. Code 061 Vital program info now be downloaded-1.jpg
    4. Code 061 Vital program info now be downloaded-1.jpg
    170.1 KB · Views: 50
  • 5. Code 303 Waring Receiver's Memory Being Updated.jpg
    5. Code 303 Waring Receiver's Memory Being Updated.jpg
    103.8 KB · Views: 58
  • 6. Code 498 Attention  Updating Remote.jpg
    6. Code 498 Attention Updating Remote.jpg
    223 KB · Views: 54
  • 1 Software Update Sequence.pdf
    217.2 KB · Views: 41
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DISH Support

OFFICIAL DISH SUPPORT
Staff member
DISH DIRT TEAM!
Jun 6, 2019
674
664
Thank you for remembering that some of us have the 40. (I also have the 54, but I put that in front of the basement TV. :D) I believe I did indeed choose "upgrade now", and the receiver rebooted and went to standby. I was confused by the standby screen and probably interrupted it before the 061 showed up. Oops.

No worries! That's what we're here for! :)

Normally, a software upgrade takes about 30 minutes or so. If anything comes up, feel free to reach out to our Facebook and Twitter pages or at a secure chat session at Direct Chat
 
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