Hopper3 U538 Software

[garyreno]

I remember the good old days when you only had to press one button to change and watch another channel.

 

[reubenray]

I got the update last night. My H3 still rebooted this morning for the programming software update. This happens every week for the past month.

 

[DJ Lon]

Noticed something else with this version. Sometimes when I change channels it only puts a postage-stamp sized image of the channel (like on the info screen) in the upper right-hand corner and you have to hit info and exit keys to restore full screen.

 

[joegr]

Noticed something else with this version. Sometimes when I change channels it only puts a postage-stamp sized image of the channel (like on the info screen) in the upper right-hand corner and you have to hit info and exit keys to restore full screen.

I have this too, but I've had that problem on at least one previous version (not the one just prior to this one). So far for me, it seems to only be on SD channels.

 

[Voyager6]

What programmer would think that leaving the banner on-screen for 12 seconds was a good idea? 2 seconds would be plenty long enough. Please, let's get this fixed. It's annoying as hell. Every channel change now requires an additional button push to cancel that damn banner.

 

[HipKat]

What programmer would think that leaving the banner on-screen for 12 seconds was a good idea? 2 seconds would be plenty long enough. Please, let's get this fixed. It's annoying as hell. Every channel change now requires an additional button push to cancel that damn banner.

Copy/Pasted to the tech portal, Voyager6 ! You may be the guy that inspires change!

 

[DJ Lon]

I have this too, but I've had that problem on at least one previous version (not the one just prior to this one). So far for me, it seems to only be on SD channels.

It started happening on the SD channels with the previous version but now it's happening on HD too with this version

 

[dennispap]

What programmer would think that leaving the banner on-screen for 12 seconds was a good idea? 2 seconds would be plenty long enough. Please, let's get this fixed. It's annoying as hell. Every channel change now requires an additional button push to cancel that damn banner.

Exactly. I think with Directv you can set the time from 2 seconds til 12.

 

[Chuck Summers]

Noticed something else with this version. Sometimes when I change channels it only puts a postage-stamp sized image of the channel (like on the info screen) in the upper right-hand corner and you have to hit info and exit keys to restore full screen.

My Hopper 3 does that once in a while very annoying. Usually have to turn everything off to get regular picture back

 

[SandFarmer]

Well there's another update that all I know of it is that it adds Google Assistant to voice commands. Hope it doesn't mess up the Echo connection. I fear the time a banner stays on the screen is going to be the least of our problems.

Sent from my SM-T380 using the SatelliteGuys app!

 

[reubenray]

My Hopper 3 does that once in a while very annoying. Usually have to turn everything off to get regular picture back

I just change the channel again when this happens.

 

[TheKrell]

I attempted to upgrade to 539 last night, and it appeared to allow me. But then after 2 reboots I'm back on 538. I did notice a change in On Demand stuff. I can no longer order any 4K material (I think I was trying to view Yellowstone) because a pop-up tells me my bandwidth is inadequate. Before, I had the option to Watch Later. That option is gone. Does anybody else have this (new to me) issue?

 

[HipKat]

I attempted to upgrade to 539 last night, and it appeared to allow me. But then after 2 reboots I'm back on 538. I did notice a change in On Demand stuff. I can no longer order any 4K material (I think I was trying to view Yellowstone) because a pop-up tells me my bandwidth is inadequate. Before, I had the option to Watch Later. That option is gone. Does anybody else have this (new to me) issue?

Did it actually d/l the software and program memory or just reboot and go back to standby?

 

[TheKrell]

Did it actually d/l the software and program memory or just reboot and go back to standby?

Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.

 

[HipKat]

Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.

You should have seen the download screen showing it downloading "Vital Software" then about 5 minutes of Programming memory

 

[DISH Support]

Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.

If you force download the software, it will stop any timers happening at the time or within 30 minutes so it is best to make sure that all timers within that 30 minute time frame are cleared, finished, or paused.

Then, if you have Joeys along linked to your Hopper, it will be best to put them in the stand-by screen. Putting the Hopper in the standby screen can cause the software to download if needed. Once in the standby screen, allow the guide to update and then the software download will happen 5 minutes with a 061 message.

You force the software to update by pressing the home button three times (50.0,52.0,54.x remote) or Menu two times (40.0). This will take you to the DISH Diagnostics screen. Choose "Tools" at the left side of the screen, and then select "Upgrade Software". A 1573 pop up will come up where you can choose "upgrade now"

This will cause the receiver to reboot, then go to the standby screen, and finally to the 061 Software Download screen. Let's be sure to not use the receivers during this process.

 

[TheKrell]

You force the software to update by pressing the home button three times (50.0,52.0,54.x remote) or Menu two times (40.0). This will take you to the DISH Diagnostics screen. Choose "Tools" at the left side of the screen, and then select "Upgrade Software". A 1573 pop up will come up where you can choose "upgrade now"

This will cause the receiver to reboot, then go to the standby screen, and finally to the 061 Software Download screen. Let's be sure to not use the receivers during this process.

Thank you for remembering that some of us have the 40. (I also have the 54, but I put that in front of the basement TV. ) I believe I did indeed choose "upgrade now", and the receiver rebooted and went to standby. I was confused by the standby screen and probably interrupted it before the 061 showed up. Oops.

 

[charlesrshell]

Unclear. It took awhile so perhaps it was downloading something. It rebooted 3 or 4 times. And I am still at 538.

Here is a list of sequence of events that I made and I think it is still pretty accurate for forcing the Hopper software upgrade. Also attached is pics of the popups you will see.

 

[DISH Support]

Thank you for remembering that some of us have the 40. (I also have the 54, but I put that in front of the basement TV. ) I believe I did indeed choose "upgrade now", and the receiver rebooted and went to standby. I was confused by the standby screen and probably interrupted it before the 061 showed up. Oops.

No worries! That's what we're here for!

Normally, a software upgrade takes about 30 minutes or so. If anything comes up, feel free to reach out to our Facebook and Twitter pages or at a secure chat session at Direct Chat