How does directv handle defective HDR

[trido]

Looks like one of my HR23 is going bad today getting a Internal Storage Error.
I do have the extra service plan will they just ship a new one and I can install or MUST they have a service person come out?
thanks

 

[raoul5788]

They should send you a new one and a box to ship the defective one back. Since you have the protection plan, it's all free, even the shipping. Make sure they note your account that the box is defective so you don't get a new two year commitment out of it.

 

[jdspencer]

The only way to know for sure is to give them a call.

And what he said.

 

[kattheaunt]

They shipped a replacement to me and I switched it out. I had to pay for shipping-no protection plan. You shouldn't have to have a service call.

 

[Mr Tony]

when my SD DVR croaked they just sent me a new one. I hooked it up, activated it, then shipped the bad one back to them