How long to be a new customer?

lunamama

Well-Known SatelliteGuys Member
Apr 9, 2009
32
0
NorCal
How long after canceling service does Dish consider you a new customer? I canceled in January and am thinking of returning.
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
10,030
USA
I believe its 90 days and you're eligible for the 'Formers' promotions, 2 years and you're a 'New' customer again.
 

kjboss

Active SatelliteGuys Member
Jul 19, 2011
22
0
ny
What if you open new account and after installation close old account? Will that offer new account current for new subscribers promotions?
 

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,200
Germantown OH
I thought it was "forever" !?!? What happened to the sign up in your spouse's name, add an apt # to your address, etc, etc work-arounds ? Not needed anymore it seems...
 

empiretc

SatelliteGuys Pro
Mar 4, 2008
1,657
51
after being disconnected for ~1 year--> completely denied any of the promotional pricing when reconnected since account was labeled as "returning customer"
 

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
10,030
USA
I thought it was "forever" !?!? What happened to the sign up in your spouse's name, add an apt # to your address, etc, etc work-arounds ? Not needed anymore it seems...

Yea, it was forever but that changed a while back. I believe it's 2 years and you're new again, between 90 days and 2 years you are what they call a 'Formers'. We never did any of that other stuff but I heard it was done. From what I hear the software they use now picks up on most if not all that, and like you say, it's not really needed anymore.
 

Hall

SatelliteGuys Master
Feb 14, 2004
18,409
3,200
Germantown OH
Many years ago, I left Dish for lack of an (affordable) HD-DVR. Time Warner offered a very good, 2-year deal and before I cancelled Dish, I asked the rep about returning and having to pay for receivers, installation, etc, etc. He told me "if you come back, I'll note your account as 'returning DHA' and to give you the same deal as a brand-new customer" .... and it happened. :)
 

Claude Greiner

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,213
3,776
Detroit - The Paris of the Midwest

MaryB@SlingTV

SatelliteGuys Pro
Dec 29, 2010
1,251
14
Colorado
Doesn't work that way. You need to be Dishless for 90 days and leave in good standing.

Also the Dishstore promotion is good for returning customers also and you can get up to a $125 rebate....
DISHSTORE Online Gift Card Redemption Form

Claude is absolutely correct. After 90 days, DISH Network will restart you account but it will qualify for New Customer Promotions. You will have to have a Minimum Package and do the 24 month agreement to get the promotions.
 

1000.2 dish problems

Coax connection in travel trailer

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