FYI should you have this problem: My HR20-700 installed fine but would not record on two channels at once. All diagnostics indicated both tuners were ok and were connected, but the satellite signal test showed zero signal on every other transponder on Tuner 2 (which the techies called a "polarity problem"). D* had no idea why. They replaced the tuner twice! Same problem. After 4 service visits (wait all afternoon of course) and countless calls to the tech center, today's technician finally solved the problem. He removed the two in-line filters that D*'s phone center said were absolutely critical to keep the box from blowing up. Now it works fine. Who knows ....?