I installed a new hr20 a few weeks ago. I am having a few issues, the most bothersome is that it is NOT recording many of the shows that are set up in the scheduler and it is not due to conflicting shows. there are no other shows scheduled at these times. Also if a show does record and I choose not to delete after watching or choose to KEEP it, the show often still disappears from My VOD. We have "lost" many shows because of this. Is anyone else having these problems and are there any solutions?? Does anyones caller ID function work on their HR20?? Is my HR20 defective??