hr24 slow to change channels even program guide is slow

[golfwalt49]

I see there has been other post on the same thing. I haven't been on here for a long time now. I haven't had any problems for the last two years. NO in the last three weeks and four phone calls i am not getting any help for directv. whats up. its takes 30 sec to a min to change channels or move up and down on the guide. it does happen all the time but its still a pain. My first call i was informed it was a software problem and they was working it. the third day after that call i was still having problems so i called back and was told there would be software update that would fix the problem. On july 7 i got the update everything worked ok for a half a day LOL. i called back and they reset the box and change some things in the set up. Two days ago i got mad and called back and asked for a new rec she told me they weren't sending out new boxs because its a software issure and they are working on it. I have been paying for the protection plan for 2 years now and never used it. whats going on. Is there someone else i can talk to or will i have to call everyday. I just don't know why they can't fix problem or just send out a repair guy or new box. if anyone else is having the same problem and now your rec is working let me know what you did ok.

 

[raoul5788]

It sounds like the same issue many of us had. A reset through the menu fixed mine. What software version do you have? I think the latest for the HR24 is 0x4a8.

 

[Jimbo]

Many say if you do a reboot twice, back to back ittakes care of that.... I haven't had the issue, so I can't say for sure.

Sent from my Samsung Epic using SatelliteGuys

 

[Rey]

the latest update should fix it. in my case a few weeks ago not even two RBR did it. a few of us did the triple resets in a row and that worked. don't wait for it to boot up. just do the resets one after the other.

 

[texasbrit]

It was a datastream issue, not a software issue. DirecTV thought they had fixed it last week but hadn't. They now believe it is fixed. Just a single reboot should fix it now.

 

[sonydude1966]

I hit the red button when it happens and it goes away for a day or more. Lately AOK, and haven't had to do it for more than a week.