HS-17 question

Discussion in 'DIRECTV Support Forum' started by hahler2, Jul 29, 2018.

  1. hahler2

    hahler2 Topic Starter SatelliteGuys Pro

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    Here's my current setup. I have a HR-54 on a 4K tv in my basement. I have a 1080p TV in my living room with a wireless mini. There is no cable up there in that room to connect a receiver, which is why I went with the wireless mini. I decided I wanted to see what it would cost to upgrade equipment so I can get the 4K channels on my tv in the basement.

    What I'm wanting to know is if the HS-17 is still on a limited release? The chat agent that I talked with absolutely refused to swap out my HR-54 for a HS-17. He said my only two options were to move the HR-54 to the living room and install a 4k mini in the basement or to add a 4k mini to my account and have the HR-54 just sitting there not connected to a TV. And in the process costing me another receiver fee for a receiver that isn't being used. And obviously moving the HR-54 to the living room is going to be really expensive, if not impossible, as it's going to be extremely difficult at best to get a coax cable run there.
     
  2. whitewolf8214

    whitewolf8214 SatelliteGuys Master
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    Everyone can get an HS-17 call ask fir Loyalty or Retention Department when they ask what you need help with on automated system say yiu want to close your DirecTV account and no on moving then you will get Loyalty Department plus better help and information hope it helps and you get it which you should I love mine
     
  3. hahler2

    hahler2 Topic Starter SatelliteGuys Pro

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    Thanks. I just wanted to make sure that it was available nationally. Thought it odd that they wouldn't even give me the option of swapping out to the HS-17. I'll have to give it another try in a couple of days. Got to love CSR roulette.
     

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