Huh... just got upgraded for free

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madpoet

Thread Starter
Too Much Hi Def!
Supporting Founder
Mar 3, 2004
1,154
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Vernon, CT
DirecTV just called and upgraded my last remaining HDTivo for free to the HR21. No lease fees, no extension to my contract. I had called them a week ago asking if there were any upgrades available, and they told me I'd have to pay $199 so it's nice to get it for free ;)
 
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madpoet

Thread Starter
Too Much Hi Def!
Supporting Founder
Mar 3, 2004
1,154
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Vernon, CT
I made sure they noted it in my call notes... so we'll see ;)
 
NutFlush920

NutFlush920

SatelliteGuys Pro
Sep 20, 2007
957
2
Green Bay, WI
I don't see whats so bad about extending the contract. I love the service. The customer service is a little less then to be desired but, if I never I have to call, I never have to deal with it. I don't plan to leave any time soon. If I can get something such as a hd dvr for free with just renewing my contract I say rock on!
 
charper1

charper1

Bourbon Tester
Supporting Founder
May 18, 2004
18,442
6
I'm Nationwide
Same free deal I got after one of my OLD MPEG2 HD boxes fried a power supply. I too though see no issues with a contract ex.
 
Jimbo

Jimbo

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Jul 14, 2005
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NW Ohio - Buckeye Country
I don't see whats so bad about extending the contract. I love the service. The customer service is a little less then to be desired but, if I never I have to call, I never have to deal with it. I don't plan to leave any time soon. If I can get something such as a hd dvr for free with just renewing my contract I say rock on!

I don't have a problem with adding a contract, because I am not going anywhere, but , they could update their contract situation to make it so once you have completed your original contract (2 years) you don't have a contract to deal with again if you upgrade, after all you've already been faithful and stayed 2 years with them.

Jimbo
 
Zynergi

Zynergi

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Aug 20, 2007
938
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Regardless if you add a receiver it ups the contract, if they do tell you it won't get them to confirm that with a mail or email. But don't freak out when the tech asks you to sign a Contract, we are required to have it signed or no install is performed.
 
talos4

talos4

SatelliteGuys Pro
May 26, 2005
577
0
SE Wisconsin
Out of the blue I received a call from D* telling me that I was eligible for a free upgrade of an HD receiver.

I asked you're kidding right? I already have 2 H20's, 1 HR21/AM21!

She said what about the rec room receiver? Huh? Oh Yeah! H10 MPEG-2. So I said OK. Send it out and I'll hook it up!

No Deal, I HAD to have a Tech come out and install it ay N/C. Ok. Done deal.

The funny part, the tech couldn't figure out how to hook up the audio to both the TV and my receiver.

I haven't even bothered to check if my contract was extended. I don't care. after 12 years I'm not going anywhere any time soon.
 
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madpoet

Thread Starter
Too Much Hi Def!
Supporting Founder
Mar 3, 2004
1,154
0
Vernon, CT
Yeah, I told them to just ship me mine. I'll miss my poor old Tivo, but it gets little use these days anyway. I wonder if I could have bargained them for a reduced price on an HR21 Pro....
 
satjay

satjay

SatelliteGuys Master
Pub Member / Supporter
Jun 30, 2005
12,676
846
Michigan
Regardless if you add a receiver it ups the contract, if they do tell you it won't get them to confirm that with a mail or email. But don't freak out when the tech asks you to sign a Contract, we are required to have it signed or no install is performed.


I just got a new receiver sent to me to replace my HDDVR that I was having many problems with. Online I do have a "No commitment offer" under my current services. Would that mean no new contract extention added???
 
NutFlush920

NutFlush920

SatelliteGuys Pro
Sep 20, 2007
957
2
Green Bay, WI
I just got a new receiver sent to me to replace my HDDVR that I was having many problems with. Online I do have a "No commitment offer" under my current services. Would that mean no new contract extention added???

It would appear so to me.
 
Last edited:
Zynergi

Zynergi

SatelliteGuys Pro
Aug 20, 2007
938
0
NC
I just got a new receiver sent to me to replace my HDDVR that I was having many problems with. Online I do have a "No commitment offer" under my current services. Would that mean no new contract extention added???

yea it would but the tech is still required to have you sign a lease addendum for any receivers that come off his truck whether it's valid or not.
 
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