I agree with Tom - and I was one of the ones with a complaint/swap-out. In general you only hear the complaints. I was hoping to trigger another poll and/or also pose the question as to how many 622s have shipped vs. the return/complaint rate.
I have been on a campaign to relate that even tho' I had a defective unit, the situation was handled in a favorable, professional manner, and has left me with a cautiously optimistic outlook on the future with my 622.
I have spent many years in customer contact/service of one form or another. I have learned that altho' a defective unit (service, whatever) will cause the customer some initial distress, it's completely in how the situation is resolved that counts in the long run. I truly believe that every company deserves at least one chance to make it right. So far, E* has maintained my confidence...