Here is the truth about Dish, if you have a problem that can be handled by their application or automated phone system , your fine, if you dont , they are impossible to get on the phone, I have been trying for 3 days. The do not have a quick way to access a customer service human being. It also appears that you can not order a pay per view movie unless you have a high speed internet connection. This may or may not be true but this is the question I have been trying to get answered for the last 3 days. I tried their app but it says it dosnt know me by my phone number, yet when I call their phone number the automated system has no problem identifying me. I also would like to know if I was charged for the movie I tried to rent this weekend, you see my internet service failed in the middle of the download. Dont know , and they dont have a menu choice for that one so I am out of luck. Say what you want about Direct TV but I never had a problem getting a human on the phone with that company.