I get new HD, mom down the road does not

pfan1981

pfan1981

Thread Starter
SatelliteGuys Pro
Nov 16, 2008
267
0
Green Bay, WI
She has two dishes like me and a 722. I have two dishes and a 622, 612. We live within a half mile of each other and I get the new HD and she doesn't. How can I figure out why?

Thanks, pfan
 
J

jmccurrytech

SatelliteGuys Pro
Sep 13, 2006
550
66
Gastonia, NC
Both of you could have different sat locations in your setup or have different packages. Kinda hard to tell what the problem is by your post.
 
mike123abc

mike123abc

Too many cables
Supporting Founder
Sep 25, 2003
24,258
3,163
Norman, OK
Also things like are you in the same county? You could be on a dividing line of which local channels you receive. A lot more information is needed:

1. Is she in the same county?
2. Does she pay the $10 HD enabling fee
 
Koilvr

Koilvr

SatelliteGuys Pro
Oct 5, 2008
838
0
In a house
Does she have the 722 in HD? with a HD tv? does she have HDMI cable or component cable? is it on a yellow and red white cables? Way way more info needed. Your post is like calling a mechanic saying one of my tires I think is not working properly and then have him tell you whats wrong and have him guess which tire is bad.
 
Scott Greczkowski

Scott Greczkowski

Welcome HOME to SatelliteGuys!
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Sep 7, 2003
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Chances are she is not pointed to the satellite where the new HD is l ike you are. :)
 
Koilvr

Koilvr

SatelliteGuys Pro
Oct 5, 2008
838
0
In a house
Also are you on 110,119,129 and is she 110,119,61.5? just cause she has 2 dishes and you have 2 dishes does not mean ur getting the same channels. I have 2 dishes and I get 110,119,129 & 61.5
 
pfan1981

pfan1981

Thread Starter
SatelliteGuys Pro
Nov 16, 2008
267
0
Green Bay, WI
Sorry about my fuzzy post, honestly I do know better.

1. She has AT200 just like me with a 722 with HD and HDMI cable

2. We are in the same county

3. She pays the HD enabling fee, as she gets all the other HD channels

How can I tell what satellites her and I receive with our 2 dishes? I am a somewhat regular reader of this forum, and I'm guessing she'll have to pay to get a person out to repoint the sats if they are pointed at the 'wrong' ones?

This seems a bit funny how we pay the same for the same package with different channels, haha. Sorta like how ESPN Classic was taken away.

Thanks for your insight, pfan
 
mike123abc

mike123abc

Too many cables
Supporting Founder
Sep 25, 2003
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Menu 6-1-3 will show system information which will show which satellites the receiver sees.
 
B

brownover

SatelliteGuys Pro
Feb 9, 2006
654
42
north carolina
I amNot at home, but i believe on your remote press menu, 6, 1, 3. Give it a few seconds and it will tell you in green what satellites you are receiving.
 
pfan1981

pfan1981

Thread Starter
SatelliteGuys Pro
Nov 16, 2008
267
0
Green Bay, WI
Not at home, but will do 6-1-3 when I get home. Is it true about the cost of re-pointing the dishes? Can a regular Joe do it?
 
B

brownover

SatelliteGuys Pro
Feb 9, 2006
654
42
north carolina
Yep, I repointed my 61.5 to 129 with no problem. Hope you don't have line of sight issues. In just a moment, I will post a link that details how to do it.
 
Derwin0

Derwin0

Quando Omni Flunkus Moritati
Lifetime Supporter
Aug 16, 2004
40,124
18,155
Peachtree City, GA
When the latest HD channels were added, I did not get about half of them (BBC America was one of them).

I called about the issue, and they finally sent a re-hit, that solved all the problems. So it's probably as simple as them sending a re-hit to your mother's receivers.
 
camo

camo

SatelliteGuys Pro
Feb 11, 2010
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331
Nebraska
Friend of mine had same issue. He just called dish and they turned on the new channels.
 
Jim S.

Jim S.

When someone asks you if you're a god, you say yes
Lifetime Supporter
Jan 2, 2006
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FN11od
Dish seems to have a bit of a problem with that. It's happened to multiple people on about the last THREE rounds of HD channel additions!
 
T

thedamaja

SatelliteGuys Pro
Feb 6, 2007
444
0
South Bend, IN
If you and your mom both have two dishes in Green Bay and she isn't getting the new HD I bet that you have a 1000.2 110/119/129 with a 61.5 wing while she has a 500 pointed at 110/119 and a wing at 61.5.

If it's an authorization issue the channels would at least show up red in the all channels guide without map downs, up in the nine thousands I think.
 
pfan1981

pfan1981

Thread Starter
SatelliteGuys Pro
Nov 16, 2008
267
0
Green Bay, WI
Before I start climbing up on her roof and changing these dishes and things I wanted to paint a better picture of Mom's situation. She has what appears to be two 500 dishes, her original dish pointing SW which wasn't HD, green in the pic. The other newer HD dish 500 is pointing SE represented by red line in the pic, this dish also has "DP PLUS" on it.

Her menu-6-1-3 screen has 119, 110, and 61.5. From what little bit I know about this, I want to repoint the 61.5 to the 129, correct? Are the linked instructions how to do so? Help a totally lost and confused son out, thanks, pfan. Satellite situation
 
Bobby

Bobby

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Lifetime Supporter
Sep 7, 2003
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If you have 110, 119, and 129 on your Menu, 6, 1, 3, and you are satisfied with all your channels, then yes, re-aim her 61.5 to 129.
 

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