i will try and make this short. i had a old hdvr2 the stopped working so i called DT and they said since it is a old one they will send me a new one for free but i have to pay for shipping and sign a 2 year contract. i told him i want a tivo not a r15 he said no problem we will send u a refurbished tivo box this was on 9/5. i got my box an it was a r15 a called them and told them i didn't want this i wanted a tivo they said they didn't have any left. asked for a supervisor they told me he will call me back with in 24hr. never called so i called back and asked to speak to a supervisor he finally got on the phone and told me there is no way we can send you a tivo box we don't have them but i could give you a $20 credit for the shipping and give you $10 off your bill for the next 6 months i said OK and activated my box. i got my bill and the didn't take off the $20 or the $10 so i called up and they said that there is no notes in my account about that and they cant give it to me. so now i am stuck it a 2 year contract with this crappy r15 and no discount what can i do.