I pulled my 722k from standby this afternoon only to find all my HD programing gone. I had changed my subscription yesterday from Top250 with HD free for Life to Top 200 with HD Free for Life via the website.
After my 722k came up I had a Dialog box onscreen telling me my receiver was not authorized for HD. I did several resets, no luck. So I called Dish and got a "Technical Support CSR" whom told me multiple times," Sir you need to upgrade to Eastern ARC as all HD content was now only at 72.7. I tried to tell this CSR that I had a 129 Dish installed 12 months ago as I had several SD receivers and Eastern ARC would not work with SD receivers, and I got all my local channels on the tuner cartridge from my 722k and I didn't need my Locals via satellite.
The CSR wasn't having it, " Sir, the reason you have no HD channels is that your Dish installation can't receive HD content as it is not pointed at 72.7".
I repeated over and over and over again, " I've been receiving HD content from my 129 Dish for over 12 months, just send a rehit to my receiver." CSR; "No, sir that is not the problem your installation no longer supports HD as you require an Eastern ARC Dish.
I pleaded with him to push me up the chain to a supervisor (Which he replied that he was the Supervisor, this is hard to believe, especially considering he wouldn't hear from me that Dish also uplinks all HD content to the 129 satellite, WHICH I WAS RECEIVING SIGNALS FROM), after another 20 minutes on the phone. He insisted my receiver would have to be replaced. I finally hung up.
Called back and had another TECH Support person, they sent a rehit, and within 5 minutes my HD channels were back.
It's pathetic when an End User knows more than the TECH Support staff.
John
After my 722k came up I had a Dialog box onscreen telling me my receiver was not authorized for HD. I did several resets, no luck. So I called Dish and got a "Technical Support CSR" whom told me multiple times," Sir you need to upgrade to Eastern ARC as all HD content was now only at 72.7. I tried to tell this CSR that I had a 129 Dish installed 12 months ago as I had several SD receivers and Eastern ARC would not work with SD receivers, and I got all my local channels on the tuner cartridge from my 722k and I didn't need my Locals via satellite.
The CSR wasn't having it, " Sir, the reason you have no HD channels is that your Dish installation can't receive HD content as it is not pointed at 72.7".
I repeated over and over and over again, " I've been receiving HD content from my 129 Dish for over 12 months, just send a rehit to my receiver." CSR; "No, sir that is not the problem your installation no longer supports HD as you require an Eastern ARC Dish.
I pleaded with him to push me up the chain to a supervisor (Which he replied that he was the Supervisor, this is hard to believe, especially considering he wouldn't hear from me that Dish also uplinks all HD content to the 129 satellite, WHICH I WAS RECEIVING SIGNALS FROM), after another 20 minutes on the phone. He insisted my receiver would have to be replaced. I finally hung up.
Called back and had another TECH Support person, they sent a rehit, and within 5 minutes my HD channels were back.
It's pathetic when an End User knows more than the TECH Support staff.
John
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