If I switch to new CUI firmware, will Dish now support me, if I have problems?

jerryez

jerryez

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If I switch to new CUI firmware, will Dish now support me, if I have problems. I have read previously that Dsih does not support the new CUI firmware, if I download it myself. Now they have switched to 9607 to get the new CUI. Are they supporting the change, if I have problems?
 
navychop

navychop

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If you have a problem with the CUI, you can call a special number set up for such calls.

When the call is answered, you hear a violin playing .......

;)
 
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Hall

Hall

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Are they supporting the change
They are providing the software to you, why wouldn't they ? Even if you had downloaded 9 months ago using the 'secret' key combination they would still support you as this method of upgrading was made available for valid reasons.
 
jerryez

jerryez

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They are providing the software to you, why wouldn't they ? Even if you had downloaded 9 months ago using the 'secret' key combination they would still support you as this method of upgrading was made available for valid reasons.
I quote Scott on Jan 15, 2016.
"DISH has asked me to warn people that by doing this update is DONE AT YOUR OWN RISK. DO NOT CALL DISH IF YOU UPGRADE AND HAVE ISSUES. THEY ARE NOT SETUP TO TAKE CALLS OR HELP WITH CARBON UI ISSUES! Because this is SatelliteGuys we will try to support you the best as we can."
 
Hall

Hall

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That was from a year ago.

You realize that
  • All Hopper 3 receivers have this software ?
  • All Hopper 1 and 2 receivers that are installed/activated for the past 6 months have this software ?
  • Dish has made a channel/app available on customer's receivers that let's them upgrade to this software ?
 
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charlesrshell

charlesrshell

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That was from a year ago.

You realize that
  • All Hopper 3 receivers have this software ?
  • All Hopper 1 and 2 receivers that are installed/activated for the past 6 months have this software ?
  • Dish has made a channel/app available on customer's receivers that let's them upgrade to this software ?
Have you heard any more on when DISH is going to force the new CUI to the Hopper 1 & 2s?
 
DWS44

DWS44

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CUI to navy...

Upload 2017 2 16 11 8 33
 
navychop

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I have access to bloodhounds - you'll have no place to hide. Your only hope is to hole up just outside Pittsburgh, where ...
 
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navychop

navychop

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"There -are- -no- -Americans- at Baghdad International Airport!"
 
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