And my fiancé is on the phone with them as I type this.
I've paid $200 for an 811 which is worthless if E* doesn't install my second dish, and provide me with a 'complete' HD package. I've already had to cancel my "Superbowl In HD" party because of their incompetence, not to mention the 3 week delay in providing me with the 811 I PAID for 3 weeks earlier.
The last straw was when Dish re-scheduled the installation of my second dish for today between 9-12. Now keep in mind this is the 3rd time I've had an appointment re-scheduled, and had exhausted my days off request. I asked a CSR if she could have the installer call me 15 minutes before he arrived to my home, and I would drive 4 miles home to meet him. Something told me to call E* to check on my appointment, and the CSR tell me that the installer left my house 15 minutes prior to my call.
I'm willing to take the loss on the 811(i can always sell it on Ebay), but I refuse to pay a penalty for canceling my 'incomplete' HD package early.
Right now i'm looking into switching back to digital cable (Charter) who is offering ALL local channels in HD, and can have me installed tomorrow, and for less $$ per month. Ironic, since i've been a Dish advocate for over 5 years, and have referred at least 10 people to them....
I've paid $200 for an 811 which is worthless if E* doesn't install my second dish, and provide me with a 'complete' HD package. I've already had to cancel my "Superbowl In HD" party because of their incompetence, not to mention the 3 week delay in providing me with the 811 I PAID for 3 weeks earlier.
The last straw was when Dish re-scheduled the installation of my second dish for today between 9-12. Now keep in mind this is the 3rd time I've had an appointment re-scheduled, and had exhausted my days off request. I asked a CSR if she could have the installer call me 15 minutes before he arrived to my home, and I would drive 4 miles home to meet him. Something told me to call E* to check on my appointment, and the CSR tell me that the installer left my house 15 minutes prior to my call.
I'm willing to take the loss on the 811(i can always sell it on Ebay), but I refuse to pay a penalty for canceling my 'incomplete' HD package early.
Right now i'm looking into switching back to digital cable (Charter) who is offering ALL local channels in HD, and can have me installed tomorrow, and for less $$ per month. Ironic, since i've been a Dish advocate for over 5 years, and have referred at least 10 people to them....