hi
Signed up for Voom 7/1. Installer came out 7/5 (Last day of free install offer).
Said I had too many trees and said to have 'this one' taken down. He might be able to get a signal, but I should have the tree removed since it would cost me to have the system moved later. He recommended that when done with the tree removal, I could call to 'reactivate' my installation, complete with the original lower vavavoom monthly price and free install.
I am having the tree taken down Saturday, so I call to 'reactivate' my install.
Voom rep says the offer expired and I would have to do $199 install, and higher vavavoom package price.
I told them to forget that, they have escalated this request, got an email saying case closed and someone would get back to me in 'a day or two'. Seven days later,I have a closed case, and no callback.
Not very good customer service!!!!!
Signed up for Voom 7/1. Installer came out 7/5 (Last day of free install offer).
Said I had too many trees and said to have 'this one' taken down. He might be able to get a signal, but I should have the tree removed since it would cost me to have the system moved later. He recommended that when done with the tree removal, I could call to 'reactivate' my installation, complete with the original lower vavavoom monthly price and free install.
I am having the tree taken down Saturday, so I call to 'reactivate' my install.
Voom rep says the offer expired and I would have to do $199 install, and higher vavavoom package price.
I told them to forget that, they have escalated this request, got an email saying case closed and someone would get back to me in 'a day or two'. Seven days later,I have a closed case, and no callback.
Not very good customer service!!!!!