The technicians should not be removing any old DISH Network equipment from the customers home unless the customer gives it to them.
If the installation calls for a new Dish and there is a Dish already there then the customer gets to keep the old one.
Case and point, about 4 years ago I had an idiot installer who put a system in at 7pm on a Saturday evening. Dish Networks computers where down, so he told the customer to call and activate it themselves and went home for the weekend because he did not want to wait an hour till they came back online.
Sunday comes around the customer still has not activated, she then somehow managed to get ahold of another dealer who ran out there on Sunday afternoon, swapped out all my equipment and activated it.
I go over my activation report, and I don't get paid. I call Dish and find out my equipment is not activated.
I call the customer and im told to come pick up my equipment since she went through someone else.
I go to the customers home, pick up the equipment and put it in my truck first. Then I ask her where the Dish is that we installed on Saturday. She then points to the Dish on her roof and tells me that the other dealer said she could keep it.
I explained to the customer that it was my property. She could either pay me for it, or I was taking it with me. She got smart with me and said she would not pay for anything, and she was keeping the DISH. I got pist off, pulled my ladder off my truck, went on the roof pulled the Dish off the house and removed all the exterior wiring that the other installer used as she started calling the police.
I missed the police by about a minute, because they where turning down the street to go to her house, I was just finishing my turn on to the main road.
I got a call about a hour later at my office from one of the Detectives telling me I had to go and put the Dish back up that the customer claimed I just stole off of her house. I kindly explained the situation, and told the detective it was a civil matter and if she wanted the Dish back up she would need to call the Dealer that stole my sale.
Now If I had been there when the cops showed up, I guarantee they would have made me put it back up and told me it was a civil matter and to take her to court if I felt she owed me for the DISH.
If the installation calls for a new Dish and there is a Dish already there then the customer gets to keep the old one.
Case and point, about 4 years ago I had an idiot installer who put a system in at 7pm on a Saturday evening. Dish Networks computers where down, so he told the customer to call and activate it themselves and went home for the weekend because he did not want to wait an hour till they came back online.
Sunday comes around the customer still has not activated, she then somehow managed to get ahold of another dealer who ran out there on Sunday afternoon, swapped out all my equipment and activated it.
I go over my activation report, and I don't get paid. I call Dish and find out my equipment is not activated.
I call the customer and im told to come pick up my equipment since she went through someone else.
I go to the customers home, pick up the equipment and put it in my truck first. Then I ask her where the Dish is that we installed on Saturday. She then points to the Dish on her roof and tells me that the other dealer said she could keep it.
I explained to the customer that it was my property. She could either pay me for it, or I was taking it with me. She got smart with me and said she would not pay for anything, and she was keeping the DISH. I got pist off, pulled my ladder off my truck, went on the roof pulled the Dish off the house and removed all the exterior wiring that the other installer used as she started calling the police.
I missed the police by about a minute, because they where turning down the street to go to her house, I was just finishing my turn on to the main road.
I got a call about a hour later at my office from one of the Detectives telling me I had to go and put the Dish back up that the customer claimed I just stole off of her house. I kindly explained the situation, and told the detective it was a civil matter and if she wanted the Dish back up she would need to call the Dealer that stole my sale.
Now If I had been there when the cops showed up, I guarantee they would have made me put it back up and told me it was a civil matter and to take her to court if I felt she owed me for the DISH.