johnpete said:I live in Tucson Arizona. Channels 4, 6 and 9 are not on the program guide.
Channels 40 and 58 are on the program guide but not signal.
Channels 11, 13 and 18 are fine.
Dan Berndt said:This message just posted on VOOM Yahoo group;
Received an email from Peter at Voom to "factory reset" my box. And
voila! I get most of the OTA channels. Big thanks to Voom.
The funny thing is it seems like they are _manually_ adding stations
to their database... I can't imagine how frustrating it would be and
what a stupid decision was it to not include scanning...
Cause of the problem
Before Voom, I already had a DirecTV HD receiver with a roof-top
antenna that works well. The Voom receiver just didn't have the right
guide information (0-4, 0-8, 0-10, that's it) and didn't show any
Now, I see about 16~17 local ATSC channels. The guide also has
To "factory reset" your box, this is the instruction I got.
Press the following buttons on the remote control unit:
b. Green Button (To access Options and Settings screen)
c. Select "System Settings" menu option
d. Select option 8 "Installation Settings"
e. Press "9 8 8" on the remote control unit.
f. The "System Configuration" menu will have the following options:
(1) Manual Tune
(2) SD Audio & Video Test
(3) HD Audio & Video Test
(4) Modem Setup & Test
(5) Authorization Reset
(6) Factory Reset
(7) Audio Test Mode
The Factory Reset causes the set-top box to clear most non-volatile
memory and take the set-top box back to a factory initialized state.
Upon completion of the reset, the set-top box returns to the System
Configuration menu (may take 10 - 15 minutes to reacquire guide data)
Response from Wilt on whether to use this or not to fix the OTA problems
Right now, no, I don't recommend it.
It seems to fix a very certain set of issues where some box either had the wrong map entirely or, as you can see from the posting below, had those bogus channel numbers, 0-x, 0-y, etc.
I don't know of any benefit to anyone else by doing this reset. It's disruptive, reverts any settings you've put in and takes time to come back to normal again.
We've been, as you can see from a number of the posts, hacking away at this stuff, but I can tell you there is no one silver bullet right now.
That is my problem: I do no have another STB and, being in a new house within a newly developed area, I do not know if my neighbors have UPN or WB.Sean Mota said:tytxy,
You need to independently verify that you can get UPN & WB. Do you have another STB or know someone in your area that can get these two stations. If that is so then there is a problem.
Yes I am using the stealth. The installer told me that the transmitter is in the west, a little bit more than ten mile from us. He put the antenna towards to the south and claimed that direction is no important. Is that a problem?Are you using the stealth antenna that VOOM provided. There is a limitation range on the antenna and if you happen to reside far away from the transmitter you may be out of luck to get them. What do you think?