Is VOOM Desperate for subscribers??? (1 Viewer)

johnv1970

Thread Starter
SatelliteGuys Family
Apr 16, 2004
38
0
Trying to help a guy out in the forum using a check card seems like when i talk to CSR's they don't care how you pay now ???
Posted this to get other opinions
 

johnv1970

Thread Starter
SatelliteGuys Family
Apr 16, 2004
38
0
The guy got his service disconnected because he was using a check card and the CSR told me that as long as they get there payment they don't care cause they insisted on him to give them a Credit Card and 2 CSR"s in a row told me different one even talked to a supervisor sounds like a reversal of their previous policy not to use them just seemed like they were desprate to keep you a subscriber
 

Ken F

SatelliteGuys Pro
Mar 8, 2004
717
0
john,

If you use a check card, and the VOOM charge is rejected, then it's completely reasonable for them to cancel service. VOOM will not know whether a check card is a valid credit card unless there is some problem with payment. If there is a problem with payment, they are going to cancel service. It's as simple as that.
 

rexoverbey

SatelliteGuys Pro
Apr 8, 2004
246
0
I don't see why a check card would be bad. You can just as easy not pay your credit card bill or go over your limit. I think they should just send a bill like directv and my cable company did. I don't care for the "we will take it out once a month" deal. You can't even look at your bill before you pay.
 

Walter L.

Supporting Founder
Supporting Founder
Mar 29, 2004
1,855
0
Portland, Oregon
My advise for everyone is that if you call VOOM and the CSR doesn't give you the service you want, just hang-up and call back again so that you can get through a different CSR. A couples of weeks ago I called to order the PPV fight. The 1st CSR simply say that VOOM doesn't have PPV. I told her that it was advertised on the web site, she put me on-hold for 3 minutes to check and came back with the same answer: no PPV.
I called back 5 minutes later, got through a different CSR, ask for the PPV fight and no problem.

Botton line: apparently, not all CSR's are up-to-date with all the info.
 

Muncey

New Member
Apr 27, 2004
4
0
i just went through this yesterday with voom. when i signed up in march i told them i had a check card and they said it's ok, after about a month i received a bill in the mail and called them to find out why my automatic payment wasn't done and they "updated" their info for me. i was just billed $210.83 twice on my check card. i called voom and was told yes they did bill me twice and will submit the paperwork for a refund. i asked how long this will take and they said a couple of weeks. they said it was because i used a check card. i asked if this was going to happen again next month and they said probably because of the check card. i told them i was going to call my bank and dispute the charge, by this time i had a "Manager" on the phone and she basically asked me if i wanted to schedule a uninstall. i used a check card with directv for several years without a problem. i also had a install problem where they only brought out one box for my two box install. then the quality issues, program guide issues, dvi is washed out on my system. i really hope they get it together or i'm gone. monsterHD is all thats keeping me for now.
it's really is a pity because voom looked so good before i got it.
muncey
 

Sean Mota

SatelliteGuys Master
Supporting Founder
Sep 8, 2003
19,040
1,738
New York City
Muncey,

welcome. The information you got about being charged twice because you got a check card I do not think is accurate. I use a credit card and got billed twice also. It is more like a problem with their billing system.
 

HeavyC

SatelliteGuys Pro
Apr 20, 2004
346
0
Why do you feel the need to tell them it's a Check Card? I just tell people it's a Visa and forget about it. There's no way for them to know the difference. I use my Check Card with Dish Network currentlly and Verizon Wireless and I have no issues with it so far.
 

Walter L.

Supporting Founder
Supporting Founder
Mar 29, 2004
1,855
0
Portland, Oregon
HeavyC said:
Why do you feel the need to tell them it's a Check Card? I just tell people it's a Visa and forget about it. There's no way for them to know the difference. I use my Check Card with Dish Network currentlly and Verizon Wireless and I have no issues with it so far.
Agree. The whole point of having a hybrid check/credit card is being able to trasparently use it either way.
 

Muncey

New Member
Apr 27, 2004
4
0
i had the option to mail a check every month but thats a pain. i don't want a recurring monthly charge on my credit card. i use the check card anywhere they take visa just fine. anyhow after i told the voom manager i was calling my bank to dispute the charge, magically today the charge is off the account. i thought it took two weeks.
well atleast thats fixed now.
muncey
 

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