Issue with skip forward and pause - Hopper

A

andreah1

Thread Starter
SatelliteGuys Pro
Nov 28, 2005
221
22
For approximately 2-3 weeks now I've had a problem with skip forward and pause on my hoppers. Not a hopper 3, I guess a 2? My remotes are 40.0. Here's what's going on - I have two hoppers, if I access and watch a program from the opposite hopper when I press skip forward to go thru commercials it only skips approx. 10 seconds at a time - so instead of pushing the button 5 or 6 times I have to press it 25 - 30 times! And if I press the pause button it will pause for about 3 seconds then start playing again. I also was having a problem stopping the recording and had to turn the dvr off completely and turn it back on to get the recording to stop but that seems to have cleared up for now. I have tried resetting, unplugging, taking the batteries out of the remotes, replacing the batteries. I'm at a loss. I thought it was a remote problem but if so, why would it be happening in both rooms when accessing whichever dvr is opposite? I have 4 remotes and they all are doing the same thing. Any ideas would be appreciated, thanks!
 
  • Like
Reactions: dweber
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
11,432
18,307
Pekin, IL
It's a known issue since the last software update. Everyone with 2 Hopper systems has it. It's not your remotes. Supposedly, a fix is being cooked up
 
L

les.warden

SatelliteGuys Family
May 4, 2018
86
91
Central Illinois
When updates are released, do they update automatically? Newbie here, only had Dish a couple weeks. Thanks!


Sent from my iPhone using Tapatalk
 
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
11,432
18,307
Pekin, IL
Yes, they push them out and the Hoppers download and install them during the overnight update
 
  • Like
Reactions: les.warden
navychop

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
54,507
19,751
Northern VA
Against our will. If I had the option, I’d still be using the ore CUI software, which was more reliable and had more features.

I like that- “cooked up.”
 
  • Like
Reactions: les.warden
A

andreah1

Thread Starter
SatelliteGuys Pro
Nov 28, 2005
221
22
Thank you! It's been driving me crazy, hopefully they'll fix soon. :)
 
navychop

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
54,507
19,751
Northern VA
There’s that dreaded word “soon.” As in “Dish soon.”

They can see what changes they made. It should be simple to narrow it down to which one busted the functionality. And then fix it.

I am not stupid, and I certainly am not ignorant of the software development process. I DID this for a while in the Navy. Have they no controlled process? Do developers not submit their product to a QA team, who are the ONLY ones to allow its incorporation into the final release?

Or are they like Microsoft in their earlier days, anyone could slip anything into the release? And undocumented.
 
dweber

dweber

SatelliteGuys Pro
Pub Member / Supporter
Jul 29, 2005
1,389
1,708
Plain City, OH
There’s that dreaded word “soon.” As in “Dish soon.”

They can see what changes they made. It should be simple to narrow it down to which one busted the functionality. And then fix it.

I am not stupid, and I certainly am not ignorant of the software development process. I DID this for a while in the Navy. Have they no controlled process? Do developers not submit their product to a QA team, who are the ONLY ones to allow its incorporation into the final release?

Or are they like Microsoft in their earlier days, anyone could slip anything into the release? And undocumented.

Spent the last 5 years in the automation group at Nestle R&D doing PLC programming and HMI development for our pilot plant. If a software change caused some unintended problems, we would scan the changes and fix the problems. The Dish software team should be able to do the same. They just have not made it a priority.
 
  • Like
Reactions: navychop
HipKat

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
11,432
18,307
Pekin, IL
There’s that dreaded word “soon.” As in “Dish soon.”

They can see what changes they made. It should be simple to narrow it down to which one busted the functionality. And then fix it.

I am not stupid, and I certainly am not ignorant of the software development process. I DID this for a while in the Navy. Have they no controlled process? Do developers not submit their product to a QA team, who are the ONLY ones to allow its incorporation into the final release?

Or are they like Microsoft in their earlier days, anyone could slip anything into the release? And undocumented.
Dish soon is like drug dealer time...

"How much longer?"
"10 minutes, I'll be there...."
(1 hour later) "How much longer?"
"I'm at the light...."
(2 hours later) "Are you still coming or what?"
"Yeah, I'm on my way, now....."
 
A

andreah1

Thread Starter
SatelliteGuys Pro
Nov 28, 2005
221
22
Anyone heard an update on this? Still doing the same thing, had hoped the software would have been corrected by now. Really getting irritating. :(
 
  • Like
Reactions: charlesrshell
pattykay

pattykay

formerly crodrules
Pub Member / Supporter
Jun 14, 2014
8,228
7,112
North Central Ohio
Anyone heard an update on this? Still doing the same thing, had hoped the software would have been corrected by now. Really getting irritating. :(
This is being tested, and the fix will be released ... whenever Dish feels like releasing it. :biggrin That's all anyone knows for now.
 
  • Like
Reactions: charlesrshell
navychop

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
54,507
19,751
Northern VA
Well, they still have to figure out which feature they’re going to break in the release.
 
  • Like
Reactions: pattykay

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top