Issue with VIP 622.....please help!!!

[tennisgrl]

For the last week, I've been having a problem with my 622 box. It seems as if one tuners in the box is a little messed up where it will be all messed up on my local HD channels and some of the movie HD channels. However, if I switch to the other tuner and go to the same channels, it is fine. So, I can do a split screen of both tuners, put them on the same channels, and one will be fine and the other is all pixelated and messed up. A reboot of the box sometimes fixes this, sometimes it does not. Its been especially annoying when I go to watch my DVR shows and its all messed up and unwatchable. I called Dish and they just said to call them back if it continues to happen, which is what I guess I will be doing.

Also, meant to add that I also have a 722 box that doesn't have a problem with either of its tuners.

 

[jonesy99]

sounds like a signal issue on one tuner but thats just my opinion. if its dual tuner than maybe you just flop the inputs around and see if it occurs on the other tuner?

 

[garys]

Could also be a bad coax/connection to the tuner input.

 

[Paradox-SJ]

Swap the location of the 622 and the 722 and see if the problem still happens.

If the problem appears on the 722 then you know its is the lines to the box.

 

[KAB]

Could be a bad separator. Switch the connections and see what happens.

 

[tennisgrl]

Ok, I think the problem is the splitter. The problem was on tuner 2 of my box. I switched the cables from the splitter to each tuner and still the problem was on tuner 2. Then I switched which tuner the cables were going into and when I did that, the box would never acquire a signal since it tries to get Tuner 1....so that leads me to believe its the splitter.

 

[TheKrell]

Excellent diagnostic technique.

 

[tennisgrl]

Will Dish send me a new splitter or can I just go buy any kind?

 

[nsafreak]

Will Dish send me a new splitter or can I just go buy any kind?

What you have is not a splitter, it's a separator and there is a big difference between the two. You should be able to get Dish send you another separator without issue though. Just give a call, or chat, with tech support tell them what you've done and what your analysis shows.

 

[garys]

Will Dish send me a new splitter or can I just go buy any kind?

Dish usually does not replace separators, lnb's or switches for free (plus the charge for the tech to come out). Separators only cost around $6 or $7. Cheaper to just buy one.

 

[tennisgrl]

What you have is not a splitter, it's a separator and there is a big difference between the two. You should be able to get Dish send you another separator without issue though. Just give a call, or chat, with tech support tell them what you've done and what your analysis shows.

Ha! I've been calling it a splitter for years. Doh. Thanks!

 

[bacchus101]

Strangely enough I just started having the same issue tonight with my 722.
I just watched a pixelated Stargate (recorded) and now I've started The Good wife [OTA] recorded and it is also pixelated (creeping block bands, and frame skips every 10 seconds or so...)

I haven't had a chance to view live TV yet as all 3 tuners are in use (which might actually be what has brought this problem forward in my case as this box is only a month old and I think this is the first time I have had all 3 tuners recording while I watched something on the DVR.

I'll troubleshoot later and see if I come to the same conclusion...