Issues with Direc customer service-Once again. Your thoughts?

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Unfortunately I don't have a piece of wood and the window needs to be completely closed

You can get a piece of wood. They don't cost much. Just close the sash on it and use some foam padding to seal between the two sashes.
 
I don't know. The installer had to go get it off of his co worker. Cost me $15
 
I don't know. The installer had to go get it off of his co worker. Cost me $15

Go & take a look. If it is the kind that you can feel a solid cable in the middle of it(this kind http://www.amazon.com/Flat-Coaxial-Coax-Cable-Window/dp/B001WAPIRW/ref=sr_1_2?ie=UTF8&qid=1397785879&sr=8-2&keywords=flat+coaxial+cable&tag=donations09-20 ) it's not hard for you to replace it yourself. Just order this kind http://www.amazon.com/Cable-JUMPER-...eywords=flat+coaxial+cable&tag=donations09-20 & you can replace it yourself.
 
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Odd HR34/700 issue with no picture or sound

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