Issues with New update for the iPhone & Android SatGuys App

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karspur

SatelliteGuys Pro
Pub Member / Supporter
Aug 16, 2006
274
30
Ridgecrest, CA
Same problem on my iPad. Anyone know if uninstalling and reinstalling will work like it did on Android devices?

Sent from my Xoom using SatelliteGuys
 

navychop

Member of the Month - July 2014!
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Jul 20, 2005
52,758
17,808
Northern VA
New SatGuys app problems

DO NOT UPDATE YOUR SATGUYS APP UNTIL THIS PROBLEM IS FIXED

I downloaded the update to my iPhone 5 today.

The good news- it uses the full screen. Nice opening pic of big dishes.

The bad news- pretty much everything else.

I tried to post a reply, got a string of error messages, such as
"Parse Error The remote server sent an unknown response. This could be a result of the forum software plugin being outdated. Tap the "report" button below to send this report to support for analysis. OK Report"
Tapping report sometimes makes the dialog box go away, but more often gives:
"ERROR Permission denied. OK"
Pressing the spot to reply only gets "subscribe to thread" "Refresh page" and "Cancel." No reply. So it thinks I'm not logged in. So I go to "Profile" and it says I must be logged in. But I go to "More" "Who's Online" and there I am, listed.

Under "Forums" and "Current" I use the top right drop down to get a "Log in" option, but I only get a "Logout" option. So am I logged on or not? Gee, I'm seeing imbedded ads, so I guess I'm moreoff than moron. ;)

So I "Logout." And get that "Parse Error" dialog box again. This time, no "Permission denied" box. But I still can't find a way to log in.

So I reboot my iPhone. Reenter SatGuys, and get the "Parse Error" box immediately. Said OK and I watch as it says "Logging in." And the twirling circle. And it stays there. So after a minute or so, I press the home button, then reenter SatGuys. And we're back to "Logging in."

Now I can't even read posts, much less log in.


I'm sure it's an app problem, not hacking related, because before I updated, I could access the site normally.

Any fix on the way? Should I just delete the app and reinstall? I doubt that will help.

Of course, the obvious question is: Has anyone else dl the app on an iPhone 5 with no problems?
 

Dishphreak

Pub Member / Supporter
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Lifetime Supporter
Jan 10, 2004
79
5
SE Michigan
Deleting and reinstalling won't help with the problem Navychop. I tried that but the problems mentioned persist. I agree with your post telling folks to hold off on updating. I am not updating my iPad until the app is fixed. I wish I could reinstall the previous version on my iPhone.
 

stimpson

Miller Lite Tester
Oct 2, 2006
4,701
46
Benton, Arkansas
If you don't have iTunes set to auto update your apps, you should be able to delete the updated version from your device, then reinstall the older version from iTunes. Unfortunately for me, I auto update.

EDIT:

Auto update is for new purchases only. Not sure why it updated the app in my iTunes. Strange.
 
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Foxbat

Addicted to new HW
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Lifetime Supporter
Nov 25, 2003
16,331
8,585
Michiana
Count me in as someone who got bit by the "new and improved" app. The attached images are what I get when I launch the app.

(note: the images got reversed uploading using Safari on my iPhone 5)
 

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jcrandall

Proud Staff Member
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Apr 3, 2005
10,910
378
Central Michigan
Could be part of the issues we've had since a hack attempts over the past few days. Also could be some server updates needed with the new version of the app. Either way it may be a bit before Scott gets time to work on the mobile app as he is off on a cruise.
 

Foxbat

Addicted to new HW
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Nov 25, 2003
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Michiana
If I may be the armchair quarterback, the App Update needed to be postponed until Scott was back on the Mainland. It seems something needs to be updated on the site before the updated App will work.
 

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
97
Earth
I usually update my apps religiously. Glad I saw this thread. I'll hold off now.
 

3HaloODST

SatelliteGuys Master
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Jul 2, 2010
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Earth
For now you can just browse/log in to the site via Safari/Mercury/Chrome/Atomic etc. ...
 

Foxbat

Addicted to new HW
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Nov 25, 2003
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Michiana
I was able to delete the app from my iPhone 5 and then synch the previous version of the Sat Guys app using iTunes on my Mac. Dodged a bullet there!
 

3HaloODST

SatelliteGuys Master
Pub Member / Supporter
Jul 2, 2010
6,648
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Earth
Old app still works (still has iOS6 bugs but at least it logs in...)

I almost accidentally updated, but I have a backup of the old app in iTunes if I need it :) .

Sent from my iPhone 4S using SatelliteGuys
 

cosmo_kramer

Master of my Domain
Pub Member / Supporter
Oct 13, 2005
23,221
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41.605N, -72.879W
Could be part of the issues we've had since a hack attempts over the past few days. Also could be some server updates needed with the new version of the app. Either way it may be a bit before Scott gets time to work on the mobile app as he is off on a cruise.

The previous app version worked on my iPhone after the hack. I would lean more towards server updates needed....
 
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