Alright, so a few weeks ago one of our receivers failed (internal HD error, nothing we could do except replace it). We called directtv, they sent us a replacement one. The first replacement they sent was completely dead, and wouldn't power on. That was replaced, and now we got one that couldn't seem to see the satellite. After a bit of troubleshooting with that, it was replaced again.
Replacement #3 has the same issue as replacement #2, I can't get it through the satellite setup.
Is it possible they keep sending us receivers that are not compatible with our dish?
Working receiver (never replaced):
Model: R22/200
Software version: 0x368 (10/20, 3:25 am)
Configured Dish type: Slimline-3
Replacement receiver:
Model: R15-300C-R
One wire goes from the splitter to each receiver. I've tried the receiver on the known-working connection, so I doubt it's the wire.
The odd part about this is directtv is telling us we should be configuring the replacement with the "3LNB 18x20" setting, instead of the Slimline-3 setting.
So, Did we just get *another* faulty receiver, or are we using the wrong settings? I'm going to try the different satellite settings available, and see if one of them works.
Replacement #3 has the same issue as replacement #2, I can't get it through the satellite setup.
Is it possible they keep sending us receivers that are not compatible with our dish?
Working receiver (never replaced):
Model: R22/200
Software version: 0x368 (10/20, 3:25 am)
Configured Dish type: Slimline-3
Replacement receiver:
Model: R15-300C-R
One wire goes from the splitter to each receiver. I've tried the receiver on the known-working connection, so I doubt it's the wire.
The odd part about this is directtv is telling us we should be configuring the replacement with the "3LNB 18x20" setting, instead of the Slimline-3 setting.
So, Did we just get *another* faulty receiver, or are we using the wrong settings? I'm going to try the different satellite settings available, and see if one of them works.
