Exactly how does an installer explain to a sub that it doesn't work when its installed, but it will ?
How do you get the On Demand to work (it won't when you do the install) when we can't get it to work on our own units ?Same way you explain anything that is a known issue but CSR created a service call anyway.
In this case I’ll bring everything up, show that it works, do the software download, show it doesn’t work anymore, and explain it will be back in 24 hours. I have left my number every time I do a 4k install and never got a call
Well, the 54 is up to date ... many have posted that they don't both update at the same time.I have tried a hard reset on it won’t updat my hr54 is on 0xffc it was updated at 3:37am but no update for the mini