Letter from Dish - Urgent Action Required

[aklarvanto]

View attachment dish.jpg I received letter today "Interuption of your HD programming..blah..blah" if I don't let technician to come over and fix something. I live in Alaska and have DPP44 switch and antennas pointed to 110, 118, 119 and 129. Does anyone know if I really need to do something? I have done self repair and installing past 10 years and never had anyone messing with my system. I'm afraid if I call Dish, I will get wrong answers, so any help guys?

 

[garys]

I'd PM a DIRT member. See if they can find something on your account or what Dish lists as you setup that may need correcting.

 

[MattG@DISH]

View attachment 78230 I received letter today "Interuption of your HD programming..blah..blah" if I don't let technician to come over and fix something. I live in Alaska and have DPP44 switch and antennas pointed to 110, 118, 119 and 129. Does anyone know if I really need to do something? I have done self repair and installing past 10 years and never had anyone messing with my system. I'm afraid if I call Dish, I will get wrong answers, so any help guys?

If you send me a PM with your phone number or account number, I can fix this without having someone come out. Chances are we do not have your account tagged properly.

 

[dkoerte]

I received the exact same letter in the mail today, except I live in Hawaii. I called Dish and the rep said that it's part of their "Alaska/Hawaii migration". He couldn't give me technical details as to exactly what the technician would be doing with my configuration. I already have two antennas (119 & 129) on my roof and I hope I won't need a third. Best case scenario would be a single antenna solution, though I'd be okay with keeping the two antenna setup. I have an appointment on 6/28, but wanted to know the technician would be doing beforehand. Anybody have an idea?

 

[estocks1978]

Maybe they're migrating to EA? They usually only send those letters out if the satellites tagged on your account provide channels which are migrating to a satellite that you do not have.