I'm in high school and we have to write a business letter to a person/ company... I would love to hear some helpful criticism on my letter before I send it out (this Friday). thank you all for any help and i hope that this letter is not moved... don't forget 1 letter equals 1000 emails... Also the adress for charley is in it so if you feel the need to send him one go ahead its public information... thank you
August 25, 2006
Charles W. Ergen
9601 S. Meridian Blvd
Englewood CO, 80112
Dear Mr. Charles W. Ergen:
I have been a customer since 1997, and have loved the service that you provide to me. At this time you give great programming packages and solid equipment at a relatively low rate. I dropped cable television (still have high speed internet) and have never looked back, until now.
I am worried about the direction Dish Network is headed. There are many new and reoccurring issues that are hurting the company. Such as the Tivo lawsuit, loss of distant locals, upgrades and other services that comes with MPEG4, and finally the almost non existsance of encryption on your broadcast.
I and many others feel that you have taken a golden opportunity to fix many issues and have chosen not to. This hurts faith in you and Dish Network. I feel that MPEG4 was your chance to change the encryption (from Nagravision, which was hacked before the rom cards even got to the customers) to something that was worth all the money the customer ends up paying. You have not done this. With the issue of Tivo, I too feel you are not in violation of patients but apparently the courts do. At this time our DVR boxes might be turned off and have to pay Tivo nearly ninety million dollars. In this situation I feel that you (Echostar Communications) should buy out Tivo. This would ensure that our service isn't interrupted and you still end up making money.
Please respond with what you are doing to stop these issues from continuing and also how you intend to fix them. I thank you again for the service you provide me and my family but I might have to end our relationship if these issues are not fixed.
Sincerely,
MY name
Address