Okay, here is my question. If you are in high school (I am assuming a senior, which makes you either 17 or 18) then you wouldn't have been a customer since 1997, as it would have made you either 8 or 9 year old in 1997. Now, your family could have been customers since then, but the way your letter is written, you are insinuating that you personally have held an account with Dish for 9 years, which would be incorrect.