Which one you ask???
The newest one that seemed to pop up after Cancom switched CTV and CBC HD transponders - daily freeze ups, black screens and missing channels or sound.
4XX/HDD20X setups are unaffected (as usual)
Let's face it; if Motorola had released firmware as crappy as this with the 9XX series, 4DTV and SC would have been dead in the water from the getgo. Likewise if the 3XX/4XX units had firmware as bad as this, SC would have about 3000 subs (~ the # of 921s still in service).
The good news is that it appears the SC upper management is running out of patience with Motorola. It apparently has reached the level of Shaw Communications/Motorola upper management discussion. The full resources of Motorola are now directed at these issues.
What you can do:
Report any new problems to the SC call centre when they happen. DO NOT call with recurring or last week's problems. All DSR5XX calls will be monitored by Motorola engineers on a daily basis.
DSR530 owners:
As you know, under Canadian law; Star Choice has failed to deliver a unit that is/has operated as advertised. They are well aware that they are vulnerable to a Class Action lawsuit for false and misleading advertising. Any DSR530 owner concerned about this and nearing the end of their 1 year warranty should take the steps necessary to protect themselves - up to and including returning the unit to their retailer for a full refund. (Units must be returned to the retailer - not SC unless the unit was bought thru the call centre or on the SC website). Of course, SC will not advertise or promote this. But if they believed in this product, it would be covered under the MRF - just like all 921/2XX/3XX/4XX units are.
The newest one that seemed to pop up after Cancom switched CTV and CBC HD transponders - daily freeze ups, black screens and missing channels or sound.
4XX/HDD20X setups are unaffected (as usual)
Let's face it; if Motorola had released firmware as crappy as this with the 9XX series, 4DTV and SC would have been dead in the water from the getgo. Likewise if the 3XX/4XX units had firmware as bad as this, SC would have about 3000 subs (~ the # of 921s still in service).
The good news is that it appears the SC upper management is running out of patience with Motorola. It apparently has reached the level of Shaw Communications/Motorola upper management discussion. The full resources of Motorola are now directed at these issues.
What you can do:
Report any new problems to the SC call centre when they happen. DO NOT call with recurring or last week's problems. All DSR5XX calls will be monitored by Motorola engineers on a daily basis.
DSR530 owners:
As you know, under Canadian law; Star Choice has failed to deliver a unit that is/has operated as advertised. They are well aware that they are vulnerable to a Class Action lawsuit for false and misleading advertising. Any DSR530 owner concerned about this and nearing the end of their 1 year warranty should take the steps necessary to protect themselves - up to and including returning the unit to their retailer for a full refund. (Units must be returned to the retailer - not SC unless the unit was bought thru the call centre or on the SC website). Of course, SC will not advertise or promote this. But if they believed in this product, it would be covered under the MRF - just like all 921/2XX/3XX/4XX units are.
