Motorola is ending the search for a buyer for its set top box unit. (1 Viewer)

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lonewolf454

SatelliteGuys Pro
Nov 27, 2009
278
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Georgia, US
Years ago I subbed with Netlink. They tried so hard to get me to switch and went so far as to call me to tell me I could keep losing channels if I didn't switch as a scare tactic. Back then Dish only had about 30 channels as it was. :confused: I bet many C banders fell for it.

Superstar did the same thing to me, every cband bill I got they peddled dish network, I was unaware Charlie owned them at the time, makes sense now.

This is one of the reasons I feel NPS aka All American Direct is too close to Charlie E. They look to sell whatever they can while on the phone with them.

When I signed back up for cband service, after I got the hit, the NPS salesperson transferred me to someone else trying to sell me cellular dsl service, but only after she tried to sell me a pvr. She was through with me once she had cc info, or so it seemed. I am happy with 4dtv sub, but their sales department could stand some customer service training...
 
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melgarga

SatelliteGuys Pro
May 11, 2008
834
0
SE Texas
That IS their training to hawk everything they have. If they dont they either dont get paid (commission) or dont last very long (fired), maybe both.
The several times I spoke to sales reps at NPS they were very polite but you could tell they had a call "checksheet" to follow.

After answering that I'm satisfied with my cell and 'net SP, business politely concluded.
When offered the LSD option, I did always make it a point to hammer home the concept that I am a C bander, that the DBS PQ quality sucks by comparison, and anyone who ever saw the difference would dump the pizza dish and switch to C band.

I recall from a post I read that Ice is (was?) in the Telephone Customer Service/Support field or something similar. Having experience in an associated field, he prolly has an insider's view of the expectations of a sales rep's demeanor and "duties".
 
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