Do you know, or can you get to know a install tech that might do the job on the side for a lot less? I am a tech myself and have been contacted by individuals that did not want to pay the high fee and we worked out a price to pay for my time and parts that was a lot less than what Directv was wanting.
Moving Fees for Hurricane Sandy Victim! Help
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If my company found me doing that type of thing, I would get told about it for sure and reminded of the rules I agreed to when I started ... they would say it's a "Conflict of Interest" ....
Hopefully not suspend me or worse.
As mentioned I would try the retention department and explain the situation, and as has been said dont just say you want to cancel, but that you are having to move because of the hurricane damage. And if that dont work, you might be able to find a installer who will do it for alot less. Good luck with your situation I hope it all works out for you.
I will say that this would be something I as in former stonecold supervisor would put the customer on hold call a rentention supervisor, do an attended transfer and get the credit applied. Really I could do it my self but probably would of gotten a slap on the wrist for but retentions they tend to take a blind eye to, especially when it natural disaster related.
I had a CSR stay with me as she performed a three way call (or, "attended transfer"). It was the most amazing customer experience moment of my eight years of installing. Why don't more companies do this???
Does the OP know of anyone who could do the job? A friend or family member? Other than that, I'd agree with Scott. Look into your insurance. Also, doesn't Directv all subscribers to suspend their service for 30 days. That could buy you some time.
Plenty of contractors out therethat would be more than happy to do this work for you.
My sister ran into something similar! Not a disaster for sure!! But......... She was planning on moving soon when she signed up for service. CSR who did her contract said, "No problem!" We'll move the Dish into your new place! Never mentioning the $200+ fee until the day came!!! So, instead of paying the fee i downloaded a android compass app went over to her house recorded the exact degrees the dish was pointing at. Yanked it off the roof, snagged the cable, splitter,swm and receiver. Took it over to her new house 8 miles away, planted a pole in her yard and set the dish to my previous compass readings. Ran the cable into her house doing the drip loop, grounds and all and bingo dish was very close to being spot on. After some slight adjustments. I was done!!! Sister happy!!!
According to their site you can cancel.
http://support.directv.com/app/answ...lping-customers-impacted-by-natural-disasters
"Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account."
So you can simply cancel and if needed switch to another option if they are unwilling to move you.
http://support.directv.com/app/answ...lping-customers-impacted-by-natural-disasters
"Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account."
So you can simply cancel and if needed switch to another option if they are unwilling to move you.
It says nothing in there that they will move your system.
Sounds to me like if the Dish was blown off your balcany or lost its alignment they would do the service call at no cost.
I think this poster should just see about getting it covered as part of his homeowners insurance. If this is something that can be covered, then why ask Directv to do it for free?
Claude Greiner said:
"Account cancellation - If service cannot be restored at the customer's home due to the damage from the storm, DIRECTV will cancel the account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account."
Pretty sure that if you must move from your home due to direct impact from the hurricane, I would say that falls under "If service cannot be restored at the customer's home due to the damage from the storm".
Thats the way I read it as well.
They will allow you to cancel if needed, if they won't move you, cancel and sign back up with your new address.
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