We bought a house late February and after 10 years with Directv I decided that I was going to go with streaming at the new house. We had 3 weeks with both house so I decided to test the streaming ended up going with Playstation Vue and Spectrum for Internet and their pick 10 package to get the nets that Vue doesn't carry. We moved this Saturday, so Sunday I called to cancel my Directv and my AT&T Fiber internet. 1 call cancelled both, but I was then told that as of January 14th no longer pro rated refunds, so I had to pay for an entire month even though I was a little over halfway through. I got it cancelled then called back last night to speak to a supervisor, All communication with CSR's and supervisors was useless. I was told this is now policy and nothing would change it. The culture change with AT&T is apparent. SO, at 10pm last night I filed a complaint with the BBB and explained my thoughts. At 11 am today I heard from the AT&T Presidents office. Right away I was told I was being credited as if the 17th. THey have have many complaints according to the lady I spoke with, but she was firm that the policy will not change. 1 day into a months service and you owe the entire month. I was very clear with her that this policy means that I will no longer coming back to Directv under any circumstances. I got the opinion from all of the people that I talked with that the people that set these policies don't really car about the effect on their subscribers.
So far I'm very pleased with my choice. Very few buffering issues, Spectrum 1 Gig has been very reliable. New subdivision, so all new equipment probably helps. Some things about streaming take getting used to, I think it's a good fit. And, my Directv bill, after credits were expiring, was going to be about $150.mo, I'm at about $82/ month now.
So, if anyone is considering cancelling Directv, make sure u=you do it at the end of your billing cycle.