My TV's are like a bad antenna reception.

[ouch1234]

I keep having to reset my Hopper (2 to 4 times a day) because both my Joey's are a scrambled picture, like a bad antenna reception. I've called Dish about 4 times, and they have no solution other than charging me a $95.00 service fee to come out and diagnose the issue. Does anyone have a fix or input what might be causing this issue? Even if I watch a recorded movie it will do the same thing when this starts occurring. I've reset all the Joey's too. Thanks!

 

[pattykay]

Do not pay the $95 service fee. This is a software issue that has been discussed by others here in the threads about U935 and U934. Resetting the Hopper is the only reliable (but temporary) fix for this at the moment. Resetting the Joeys does not do anything to fix it.

 

[ouch1234]

Do not pay the $95 service fee. This is a software issue that has been discussed by others here in the threads about U935 and U934. Resetting the Hopper is the only reliable (but temporary) fix for this at the moment. Resetting the Joeys does not do anything to fix it.

This has been going on for over a month, and they still can't fix it? That's crazy!

 

[Howard Simmons]

This has been going on for over a month, and they still can't fix it? That's crazy!

Welcome to Dish.

 

[rvvaquero]

Maybe DISH software goes on recess just when you need for them to produce, just like D.C.

 

[pattykay]

This has been going on for over a month, and they still can't fix it? That's crazy!

Well, considering that before U934, there had not been any new software versions released for over two months, yeah this seems typical.

 

[DJ Lon]

This has been going on for over a month, and they still can't fix it? That's crazy!

It's been going on for longer than that...

 

[Foxbat]

I do not see this with my Hopper 3 and 4K Joey with the AirTV USB dual-channel ATSC OTA dongle. However, years ago, this combination was experiencing video break-up was preventing my from recording programs OTA or watching OTA channels on the 4K Joey. Since I'm not seeing this, I'll ask if the artifacting you're seeing resembles what I recorded two years ago:

​

 

[cosmo_kramer]

I received U935 last Friday a.m. and had the pixellation issues with my 1 wired and 2 wireless Joeys for the first time late last night. I let the nightly Hopper refresh handle it this time.

 

[ekilgus]

Upon turning off the HWS and moving to a TV with a Joey, I would many times get that ripped/torn picture.
I also used to be forced to do a RBR to my HWS to get the Joey to display properly, very annoying. But I discovered that if I switched my Joey to an OTA channel for a while, this issue would clear itself up. Sometimes just moving through several channels will eventually clear things up as well. An obvious software issue.

 

[tetrode]

Well, add me to the list. I thought it might be related to the USB OTA dongle we use for OTA but the OTA channels here are prefect and this is also on satellite channels. As others had noted, power cycle the Joey doesn't help but power cycle the Hopper does.

On U935 as of 8/7/20.

 

[ouch1234]

Dish is wanting to replace my wireless joeys with wired. Has anyone done this, and did it fix the issue?

 

[Jim5506]

Most of the current pixellation on Joey's is due to software/moca problems on the Hopper.

 

[cosmo_kramer]

Dish is wanting to replace my wireless joeys with wired. Has anyone done this, and did it fix the issue?

I have both wired and wireless joeys and when it happens, it happens to all of them.

 

[ekilgus]

This has been going on for over a month, and they still can't fix it? That's crazy!

I think it's been going on for a lot longer than this past month.

 

[Jim5506]

Some have reported that tuning to a strong OTA station then back to your Satellite channels seems to solve the pixellation for a time.

 

[ekilgus]

Some have reported that tuning to a strong OTA station then back to your Satellite channels seems to solve the pixellation for a time.

That generally works for me, but sometimes I need to tune back and forth a couple of times to get rid of the pixilation. A RBR also solves the problem.

When I turn off the main TV and move to the bedroom turning on that TV, about 50% of the time there's pixilation requiring me to go through the aforementioned steps to clear things up. I've been doing this for several months while waiting for a software update to remedy this.

 

[ouch1234]

So Dish finally decided to come out for free. The tech changed out my LNB on the outside dish. I'm not going to hold my breath, but it's been 7 hours since he left, and it's still working great. Usually I was having to reset the Hopper every 5 hours minimum. I'll give an update in the morning!

 

[ouch1234]

Well... I spoke to soon. It's doing it again! He said he's going to change the Hopper out now.

 

[DJ Lon]

Well... I spoke to soon. It's doing it again! He said he's going to change the Hopper out now.View attachment 147674

That's a familiar sight in this household