I just upgraded an H10 and got the new receiver from DirecTV for nothing, not even shipping and handling. I'd kept the H10 for an extended period because it was hooked to a SD TV but a couple of weeks ago I bought an HDTV, the last of three sets that needed to be upgraded. I simply called DirecTV and a first line CSR was able to handle the replacement. Got it on my front doorstep within a couple of days.