need help w/ replacement dvr please! (1 Viewer)

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Katz

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Well-Known SatelliteGuys Member
Sep 12, 2005
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I had a HR20-100 HD Dvr that experienced a hard drive failure recently, and Directv replaced it with a HR20-700.

I have noticed 2 things that concern me.

1- The dvr makes noises that my old dvr did not. It is a kind of clicking or whiring sound.

2- When I pause live TV and then go to play it, the picture and sound are jittery and stutters.

I would appreciate any posts that would help me to understand this behavior, if it is normal or if action should be taken- what type of action. Thanks to all who post.
 
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oldford

SatelliteGuys Pro
Pub Member / Supporter
Feb 6, 2007
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Eastern Maine
sounds like a refurbished DVR that made it back out with some problems. Call again and tell them about the problems. You need another one.
 

Jimbo

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Lifetime Supporter
Jul 14, 2005
63,993
4,271
NW Ohio - Buckeye Country
I agree .

The HR20-700's are the better of the two.
I would not be alarmed if they give you a refurbished one though as I doubt they are actually making them anymore.
I have had refurbs and they have worked great for a good long time.
 
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