Networking the Hr21 help

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bamereihn

Well-Known SatelliteGuys Member
Mar 7, 2008
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I have the HR21 hooked up properly but I get an error 22. Everything looks ok when going through the connection process except for the internet connection. I called technical help and they were no help, their answer "must be a setting with your router" but i can unplug (ethernet)
the hr21 and plug in my slingbox and the slingbox works fine
 

bamereihn

Well-Known SatelliteGuys Member
Mar 7, 2008
25
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IP 192.168.X.XX
Subnet mask 255.25.2XX.X
Default Gateway 192.168.X.X
DNS 192.168.X.X
NETWORK connected
INTERNET not connected (22)
 

harshness

SatelliteGuys Master
May 5, 2007
16,885
2,927
Salem, OR
Subnet mask 255.25.2XX.X
If you've related this correctly, this is likely your problem. Did you use DHCP, or did you do this manually?

The subnet mask on your receiver should be the same as that of your router (probably 255.255.255.0).
 

bamereihn

Well-Known SatelliteGuys Member
Mar 7, 2008
25
0
If you've related this correctly, this is likely your problem. Did you use DHCP, or did you do this manually?

The subnet mask on your receiver should be the same as that of your router (probably 255.255.255.0).

sorry I mistyped it is
255.255.255.0
 

bamereihn

Well-Known SatelliteGuys Member
Mar 7, 2008
25
0
if the directv unhelp guy was right and the problem lies within my router setting what can i check or change? i dont have a firewall enabled
what should my host device IP be?
 

harshness

SatelliteGuys Master
May 5, 2007
16,885
2,927
Salem, OR
You should not be setting any of these numbers. You should be using DHCP to negotiate with the router. The router's IP is likely 192.168.1.1 (not to worry as that's only on your side of the router, not the Internet proper).

Make sure that you don't have MAC address filtering turned on in your router. If you install the router software on one of your computers, all sorts of bad things can happen to keep new devices from being granted full access; especially if your router is a wireless model.

What you can do as a test is type ipconfig /all at a Command Prompt on a Windows machine and see what the DNS server looks like. My guess is that the router isn't doing its DNS duty so you could try adding a known good DNS server into the HR20 parameters and see what happens.

Note that this is only a temporary solution if it works. You still need to figure out how to get the HR20 to fetch its own DNS server addresses from the router.
 
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