I had a similar situation last spring. I was told that my friend signed up under a different promotion; so even though I had given him the referral info, him signing up for a better deal voided my referral.
Lesson learned - only refer Dish to stupid friends who won't look if there's a better deal... ;-)
Yes...happened to me to. I referred my mother in law but when I talked with a CSR...they said they have no such record in their system..& that I cannot receive those credits. He blamed it on the dealer telling that they didnt set that account properly....& now she cant do anything. I was so pissed...& do exactly what u said above. No more referrals